University Hospital

On 11-26-20, my wife collapsed and was admitted to this hospital. Her stay was until Sunday 12-6-20 when she died. During the time when she was there, the doctors involved with her care would schedule things with me to make me aware of what was going on and they wouldn't either show up for the appointment because they forgot or the message was not delivered to them. On another occasion, the nurses would say that they would allow my daughters and sister to come to the room and the people at the main entrance desk were not allowing us to do so. This was typically the way that things were throughout the stay of my wife from 11-26-20 to 12-6-20 when she passed away at 7:09 PM. During the afternoon hours of Sunday 12-6-20, my daughters, the cousin of my wife and I visited her for a final time. At or about 6:40 PM on 12-6-20, my older daughter came downstairs to the main lobby of the hospital crying uncontrollably because she was witnessing her mother going into distress in her room of F-220. My daughter told me that the doctors were requesting my presence up in the room due to the fact that her mother was bleeding from the mouth and was going into cardiac and respiratory failure. During this time, my younger daughter and I had turned in our visitors badges and we requested a new one from the main lobby desk. In spite of the fact that the doctors requested my presence, the woman who was at the desk flat out refused to give me access to another pass at or around 6:40 PM on 12-6-20. Despite my repeated attempts to get the woman at the desk to relent, she repeatedly refused to let me see my wife who subsequently died without my daughters or I to see her one final time. We all left the hospital in disgust and proceeded to drive home. On the way back home, I received a phone call from the hospital and when I picked up the phone and asked who it was, the other person who was on the other end of the line hung up on me which was at the time of when my wife passed away at 7:09 PM on 12-6-20. Since my wife has been deceased, the hospital had called me to retrieve her belongings and I attempted to do so on 12-9-20. Upon going into the Patient Services to the left of the main desk in the hospital to retrieve my wife's belongings, the patient services staff there couldn't locate the belongings and I had to find out that the hospital had turned them over to the funeral home after I called the funeral home to verify this. The staff was very cold, dismissive and very unprofessional in their handling of my wife's care from the doctors lack of communication, to the cold treatment of the front main desk and the patient services. This is what you can affectionately call a ghetto hospital and it deserves 1 star only.

First I wanna say the doctors on the Hepatology floor reversed my condition. Patient care was below decent. this place is BEYOND disorganized. Staff r extra overwhelmed and I can't imagine but there were a few gnarly mistakes made and mixed messages all across the board throughout my stay. Room looked really dirty.nnThis hospital needs better organizational tactics.

The ER room nurses and doctors(ortho) were amazing.

This place is the absolute worst. Waiting for hours. Security have better customer skills than the nurses. Worst place ever I wouldn’t recommend this place to the devil himself. I hate it here. Never will come to this hospital

After having surgery for my fractured ankle I am recovering On unit H-Green. The assistant Director is Jennifer Smith from what I can see on the white board in front of my bed. I just want to leave this review giving a shout out to the wonderful staff on this unit. Especially Nurse Jason, Nurse Vaneetha(who is pregnant and just transferred to this Unit from what she told me) CNA/Patient Tech Ruth, Betzy and Mrs Georgina. Also the Unit Secretary Luisa who let me use her iPhone charger for several days while I was here and was so sweet and kept checking up on me. Also shout out to the dietary staff member Mrs. Rhonda Bowman!! Very nice lady and she spent the extra time to help me fill out my menu every time she came to my room. Also shout out to the social worker Rachel who has been working effortlessly trying to get me into rehab while fighting with the insurance company. All of the names listed above made my stay much more positive and I’m so appreciative for these kind and exceptional folks. This hospital use to be bad back in the day but it’s nice to see it trending in the right direction. There were other staff members that were nice too but I forgot their names. My only complaint is that the ER is still a little unorganized and the food is terrible. Other than that I think this is a great hospital.