New London Hospital

Unfortunately I am not able to enter this review with no stars, it makes you select at least one, but I do not believe they deserve even that. I have never been so frustrated with any business as I am with New London Hospital! I have been a patient there for over 20 years and will now be searching for a new place for my health care. I called to have three prescriptions filled last Thursday and just got it sent to the pharmacy today a full 6 days later and after numerous calls to my doctors office. The receptionists were all very pleasant and tried to apologize even though I know it was not their fault. Each time I called they were going to have a nurse return my call; however that never happened until my final call almost a week later. The nurse that did finally return my call today was very pleasant and promised me she would take care of it today and call me back. Once again I waited all day and no one ever called me to say the prescriptions were called in! When I went to the pharmacy to see if they were there, there was only one of the three I requested at that location, the other two were called into another location! I am so done with New London Hospital, as I stated previously I will be requesting my records be sent elsewhere once I get set up with a new provider. This is not the first time something like this has happened to both me and my husband with them, they seem to have major communication and customer service issues. This is the first time ever in my life I have written a bad review, I worked in customer service for over 30 years, I know what good customer service is and this is NOT it!!!!!

AWESOME staff from the ER to the PI CU and the main hospital floor. Ronald McDonald House is awesome and very nice, caring, compassionate, and hospitable. We were there for two weeks from another hospital, well worth the money. These men and women know their kids! Never want to visit again, but will drive by my urgent care and local hospital to get the best care

wonderful. I was fortunate enough to work here for several months a few years ago on a rotation, and I must say that the commitment to pediatric care is excellent here. For an older hospital, it is well-kept, and the organization demonstrates a legitimate commitment to its mission of providing superlative care to children with a plethora of medical needs. The difference one can notice between a Children's Hospital level of care and a general community hospital in caring for ones' children is incredible.

Had to go to the emergency room one night after 10 pm and I got right in. No wait at all. The Drs and nurses were very friendly and they treated me great.

The difference one can notice between a Children's Hospital level of care and a general community hospital in caring for ones' children is incredible.