Unity One Credit Union

Worst experience visiting Maplewood, MN branch after unfortunate unexpected death of our father. Searching for needed answers I made contact with bank he was member of for several years unity one credit union requesting only information about dad's loans, balance, what is required and how to place an executor. They advised death certificate was required to gain any knowledge or access any information. Received death certificate visited branch asked to speak with agent the teller asked about what.. expressed sadness for fathers loss expressed I require only information. The tellers asked for death certificate then begins typing not sharing any information just being very quiet/ secretively typing. Craig nice employee in branch approached expressed his condolences per he knew my father. During speaking with craig the teller calls someone in company find out after teller hanged up she was speaking to Jackie in texas whom guided her in a process of removing all funds in account to pay bank loans dad had balances on. I did not bring in death certificate so they could utilize it to secure funds for dads debts with them. I brought the document in because that was required to simply gain knowledge/information. This bank cared more about securing payment than advising/ educating their clients family members during difficult times. Very upset feeling deceived and disappointed in the handling of process. Look if loans were to be paid no problem. Client should always be honestly informed of any process before begining and until completion. I departed very upset with Unity one credit union.

The worst experience ever.nDon’t waste your money or time with credit one bank as they will take forever to process your payment, charge extra hidden fees at the time if activation and for payments. they have no way of tracking your payment or verification of payments with banks to make credit available. You’ll have to wait a almost weeks for your available balance to reflect on your account and as a result your credit score will still reflect the lower balance. I seriously hate this bank and would recommend them to anyone. Your sure to get better results and customer service with Capital One Bank instead.

The customer service is exceptional and they are always there to help when needed.

I have been with Unity One for 14 years and its been nothing but good for me. No problems and I rate their customer service 5 stars!

If I could give this bank ZERO.... 0 stars, I would. This bank won't even let you gain access to your account numbers when you go online banking. Like who does that? Terrible online banking, service and bad credit union.