U.S. Bank Branch

Inconsistent with rules was able to pay rent one month next month they needed a money order terrible service the lady was rude and unhelpful

This branch drive through hours shows 5 but they closed at 415. Customer service was unhelpful and rude.

We have banked with USBank in Minnesota and now in Utah following our move over a year ago. In the past few years we have been settling the estates of both my mother and my husband’s mother. Medallion Signature Guarantees (MSG) have been required for some of the paperwork. Our other bank in Minnesota, TCF (Twin City Federal), was wonderful and helped us numerous times to obtain Medallion signatures for transferring ownership without any hassle. We brought the typical paperwork (ID, will, death certificate, ....) and we were easily given the necessary MSG. USBank in Sandy, UT, even provided a Medallion signature within the past year without hassle. However, when I called to inquire about getting another MSG now, I was told that the legal department for USBank requires us to go to the court system to obtain further paperwork before they will provide the MSG. I cannot express how frustrating this is to us. So we are going to Wells Fargo to open an account, wait a few months, and will obtain the MSG from them. We may even transfer all of our banking to Wells Fargo because we do not deserve to be treated like criminals by USBank after being loyal customers. (Btw, my husband’s two brothers were able to receive MSGs at their banks in Iowa and Colorado for the exact same transfer that we are requesting, no issues or impediments at all). We have had a pleasant relationship with the staff of our nearby USBank so this treatment has come as a huge disappointment which we are looking for Wells Fargo to remedy. Not good advertising for USBank when we tell others of our situation. UPDATE: US Bank did NOT help us resolve this issue regarding obtaining a Medallion Signature Guarantee (MSG). After talking with the bank manager, Trevor, he reiterated that we still need to complete a Letter of Testamentary (which requires an 8 page form from the district court and letters from the other heirs stating the validity of the claim; a case is then opened; finally, a judge approves or disapproves the request and who knows how long until this “case” would be resolved). Again, other banks do not require this ridiculous nonsense for an MSG. So, we went to Wells Fargo the next morning, opened a savings account and will be obtaining the Medallion Signature in 60 days, no Letter of Testamentary required. Woo hoo! Our family members are urging us to switch all of our accounts and banking needs from US Bank to Wells Fargo, which we are seriously considering. Thank you, Ryan at Well Fargo, for agreeing that US Bank’s policy for supplying Medallion Signatures is unreasonable for their customers. He even apologized for the treatment we received from US Bank. US Bank and it’s manager, Trevor, you are a disappointment and unreasonable regarding MSGs.

Banking with US Bank has undoubtedly been the worst banking experience of my life, granted I’m only in my mid twenties, but I was with Wells Fargo, and these guys make me miss Wells Fargo. I have experienced more “freak 1 time errors” since November than I had in 3 years with Wells Fargo put together. From erroneously deactivating my card, placing a random hold on my account, to now placing 7 day holds on both my paycheck AND my husbands causing literally all of our bills to be returned. Conveniently, whenever this occurs, they always suggest a secure credit card as the solution to all my financial woes. Do yourself, your money, your debtors, and your blood pressure a favor and bank elsewhere

We were there and I was needed to use the bathroom!!! The lady said that they don’t have a public restroom