L.L.Bean

Well, so much for a real American quality and trustworthiness for LL Bean. I never leave reviews but when a company, it's profiting on the false advertisement they do, well that draws the line. They turned an American iconic brand into a Chinese sweatshop clothing.nLong story short spend $80 for a pair of gloves that ripped after 4 months of use. I'm saying hiking, winter camping, just regular outdoor activities. We'll, you would expect that the company's 1 year' 100% satisfaction guarantee would honor their word and take back their merchandise for defects and cheap materials . But beware, just because the gloves were stained from paint that my kids play with, and I'm talking like few dots, the manager who apparently its the ultimate judge, jury and the God of returns, has the right to just say that they cannot return the gloves. I mean what has specs of paint to do with cheap use of materials that you usually find in cheap $10 gloves.nCustomer service only takes the verdict of the store manager. The highest power in the whole LL bean massive corporation. I spend my time with them, probably worth lot more than the gloves just because I expect that companies like LL. Bean to still have some standards and when you shop there it doesn't make you feel like you bought something from an unverified seller on Amazon.nnIt's a matter of principle, and sadly there are less and less companies who abide by it. Take your hard earned money and spend them at REI. You'll find way more knowledgeable staff better brands and merchandise, and a company that has standards and its a CO-OP. You don't need to deal with a corporation who honestly couldn't care less about their customers.nAlso, I would advise you to read the trust pilot reviews. It's clearly that outsourcing an American brand to cheap and unregulated labor in China has its toll on the quality of their clothing.

Very nice Salesperson, a little over priced but still good products

Grant was extremely knowledgeable and helpful. He helped me find some nice winter boots for my upcoming move to Mn from Ga. He was very friendly and put up with all our questions!

Very good service, good products

Very helpful and friendly front end cashier. I received an article of the wrong size. Never having been to this store, didn't know where to look. She said she'd handle it while I shopped for boots. The lone shoe salesperson was a bit overwhelmed with 3 shoppers. While I was waiting for my boots, the nice cashier brought me the correct exchange - with no effort from me. Great service. Wish I would have caught her name.