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Amanda Gross (11/09/2018)
UPDATE:::::::: 11/9/18:::::::: Brad L. worked with me to remedy the issue! He was super awesome to work with and was able to determine that we received a scanner that had extra encryption that our banking software could not recognize. He sent me the correct scanner and took the incorrect one back, no charge. I was very impressed with his follow thru and invaluable customer service.nnORIGINAL POST::::::nReceived a defective scanner. In trying to get it returned, Patrick told me I had to pay return shipping & a restocking fee. Pretty sure that's unethical and possibly illegal. When I said that was ridiculous, he told me he wasn't going to be able to help me then and hung up on my. So I called back and left a message to have his supervisor call me (he wasn't in yet at 12pm Ohio time).nnI will update my review if my experience with this company changes. But for now, I would give it 0 stars if I could.
j d (04/11/2018)
Mark and Paul are the Men!! Always so friendly and willing to help!!
Tim Brown (01/10/2017)
Great to work with.
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