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TCF Bank

47500 Grand River Ave, Novi, MI 48374, USA

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Detailed Information

Place Types Bank
Address 47500 Grand River Ave, Novi, MI 48374, USA
Coordinate 42.491251,-83.5165885
Website http://www.tcfbank.com/
Rating 2.6
Compound Code FFRM+G9 Novi, MI, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

leon davis (01/18/2021)

The TCF Novi branch is the worst. I have been to this branch several times, and as a business owner, I would never allow my managers to treat customers the way they run this branch. Leadership starts from the top-down, and the branch manager is very unprofessional. The branch manager refuses to meet with the customers to answer basic questions. The employees refer customers to the assistant branch manager Michelle to solve any banking concerns after the branch manager refuses. When you ask to speak with Michelle, bank tellers will lie and say she is not at the branch when you can see her in the back office. This has happened to a few others I know that have visited this branch also. I asked to speak with Michelle concerning a bank checking account matter. It was my first time talking with her or anyone about my account, and after the employee spoke with her, she told them to say she was out of the branch at the moment. The Tcf Novi branch is the only branch that I have seen that operates like this. I live in Novi and it's sad I drive a few cities over to other wonderful Tcf branches. Michelle and the branch manager are beyond unhelpful. I have been working with Tcf for years as a customer, and all the other branches are great at customer service. With this experience, I am sad to say I will be moving my money to other banks.

Brad Kilbourn (04/03/2021)

Inaccurate hours posted online. They close at noon on Saturdays not at 1pm as listed online. Drove across town with a lot of cash to be turned back.

Muscle Bud (08/10/2020)

My name is Ron and long time customer of TCF BANK and this is my go to branch.nI was and I am so impressed with Ramona Roussell our new Branch Manager. She helped me understand the new system of on-line banking. TCF had a merger, and yes they are still tweeking it.nAlso I inquired about the best way for us to invest our money. As a former Sous Chef and strong leadership skills with running a restaurant kitchen. Its called organized chaos and it takes a special person to do thus. Well Ramona gets 5 Starrs she was calm cool and collective and kept the flow of the bank run smoothly. I am looking forward to working with her. She taught me allot today.

Raymond and Laureen Stanford (01/24/2020)

Decided these folks are really not worth this retired veteran after seeing how that TCF team treats people. Good luck with your continued steller treatment of people willing to die for you, oh yeah are you really citizens of this great country. Thanks