Map
Detailed Information
- Place Types Hospital
- Address 911 E 9 Mile Rd, Ferndale, MI 48220, USA
- Coordinate 42.4611347,-83.1213282
- Website https://www.epichs.org/
- Rating 3.3
- Compound Code FV6H+FF Ferndale, MI, USA
Openning hours
- Monday 8:00 AM – 6:00 PM
- Tuesday 8:00 AM – 6:00 PM
- Wednesday 8:00 AM – 6:00 PM
- Thursday 8:00 AM – 6:00 PM
- Friday 8:00 AM – 6:00 PM
- Saturday 8:00 AM – 3:00 PM
- Sunday Closed
Photos
Reviews
I don't know how to actually get in contact with anybody there because they outsource all their calls to a call center in India. It makes it very difficult to ask questions or see a doctor when the person I'm speaking with has very little knowledge about Epic Health and can't connect me with any real resources, not to mention is in a completely different country with a poor phone connection and a heavy accent. My PCP that I was seeing moved to a different location without giving me any notice and I have no way to ask about getting a different one at this clinic.nnEDIT: The response from the owner is a lie, their calls absolutely go to a foreign call center. If this wasn't the case the people answering my calls would be able to answer basic questions about the Epic Health facility and connect me with a new PCP. Diversity is great but that's not what's happening here. This place just wants your money so bad.
Epic primary care is really great and has a friendly staff. It’s just like being at home with your family. Great services and a very professional staff. Anytime I have a visit or any concerns I can always rely on the issues getting resolved.
Waste of money. Physician assistants are not qualified enough to treat basic issues. One physician assistant evaluated my ankle X-ray saying it will get better in few days, no concerns. 7 months passed but not a slight improvement. She should have at least provided some recommendations if not sure. Seemed like she was rushing get done with my session.nnAnd double charged for an external X-ray that i already paid to the diagnostic center. I had to call them to correct their mistaken charges, and this happened multiple times. I don’t have time for correcting their billing mistakes over and over again.
Terrible. This place scams people. They will do things without your knowledge or consent and you’ll receive a medical bill a month later. This has happened to me multiple times. Customer service is god awful if you can even get ahold of anyone. There is no customer service or billing department on site. Everything is over the phone and they just make you run in circles. There is no email address to contact anyone at. I’ve been given multiple email addresses over the years and nobody responds to anything. If you go in person to talk to someone the rude lady behind the counter will just hand you a card with the customer service number on it. This place only cares about getting money from you. Stay away.
Chris and the rest of the staff are caring, sincere, and compassionate people. Even though my appointment was Friday end of day, they saw me on time, were not rushed and exemplified the level of professionalism that one expects. Hats off to the team during this stressful time!
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