DSW Designer Shoe Warehouse

DSW is always the place to go when you're looking for shoes or boots. With strong covid 19 procedures and a large enough location to offer more than 6 ft apart and a huge selection- this is the best location in Portland to shop for shoes. I also will always love their program where you can donate shoes for points towards your next purchase! I would've thrown the old shoes away anyways, but now they can be used elsewhere- and I feel better about myself! So bring some shoes to donate for that much needed self esteem boost!

I had several shoe returns to make from an online order- the man at the customer service/checkout was SO helpful, fast, & professional. Thank you! I appreciate you.

Sasha helped us get a pair of boots about 5 weeks ago and she gave us excellent attention and service and once my daughter selected the pair of boots that she liked Sasha looked for the correct size, but it was out of stock so she ordered it online. Yay!nOne week later the boots arrived. We applied waterproofing (as a protective measure - it makes it easier to keep them clean). The boots fit well and were very comfortable.nFour weeks later one of the speed lace hooks popped off due to an improperly installed rivet. I went through customer service and the chat option too, but a replacement was not in stock. Sadness. They told me to go directly to the store and have them assist me. Thank you.nThree days later we returned to the DSW store and, as luck would have it, Sasha was working again. We went to the counter and explained the problem with the boots and the communication that I had with customer service. Sasha came over and was even more helpful than on the previous visit. She also searched online for the boots but couldn't find them either. So Sasha walked us through the boots and my daughter eventually chose a different pair and Sasha checked us out. It cost a little bit more for the alternate pair, but my daughter is worth it.nIf you want phenomenal service with a fantastic personality and a good pair of shoes or boots then go see Sasha at DSW. She is the best!nnI've included 2 pictures of the bad rivet.nnHave a great day.

Decent selection, reasonable prices, and Sasha was very knowledgeable and helpful

Great selection. Helpful staff!!