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Detailed Information
Openning hours
  • Monday 9:00 AM – 5:00 PM
  • Tuesday 9:00 AM – 5:00 PM
  • Wednesday 9:00 AM – 5:00 PM
  • Thursday 9:00 AM – 5:00 PM
  • Friday 9:00 AM – 5:00 PM
  • Saturday Closed
  • Sunday Closed
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Advocate Memory Center
Reviews
paulsDIYsolutions (01/06/2021)
This review is not about the physicians but about one of the receptionist schedulers. My wife's psychiatrist suggested a neurological workup for my wife after what might have been a recent TIA or seizure. I called for an appointment with one of the neurologists she recommended and was told they need a written referral. I went back to our psychiatrist and she faxed a referral. I waited a full day to be sure, called back and the receptionist said they didn't receive an order. I told her I have a copy of the order and asked her if I could email it or text it to her. She insisted that it had to faxed. We do not have fax capabilities. I asked if she would take the appointment and I would be sure she received it. I was told sorry office policy. I called our psychiatrist and she immediately faxed the order a second time. I called back and got a different scheduler who couldn't be more caring and helpful. I am a retired physician and I always taught my front desk that patient care begins when the phone is answered. They set the tone for the practice and the patient experience. People should be treated with curtesy and respect and office policy requires intelligent flexibility. I will gladly supply names to administrators if interested.
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