TBK Bank

TBK bank bullies and take advantage of people on Disability. They remove the overdraft protection on this ladys account back in December. And now months later not knowing the the bank themselves removed it. She was hit with 6 overdraft fees. In less then 2 weeks. She try to get this fix because she gets 1 check a month. She call multiple times. And have friends call for her. She on disability. Manager at kimberly wouldnt talk to me cause I'm not on the account. But want to treat a disability lady any type of way. How are you going say we can remove 2 of the fees if she makes a deposit today. Charging here 31 dollars per overdraft fee which shouldnt happen when she sign up on overdraft protection to prevent this from happening. You decide to remove the overdraft protection to make money on people without there knowledge. Bad business pratice. She gets a check once a month. Manager at the location on west Kimberly name Dee. Terrible person taking advantage of a disability lady. How is she going pay her Bill's when she have to pay the bank for all the overdraft that shouldnt happen in the first place. Me and Her friends are going start a protest at this location for bad business pratice and taking advantage of person on disability. We have the 5 calls recorded how they treat a person on disability. We trying get this resolve for 2 weeks. We try reach out to regional manger. But sounds like who ever the regional manager is doesnt care as well. Cause they never called us back. If any news company wants statements or record calls or bank statement. We will be happy to provide. And we have on call they admitting of removing the over protection off the account in December and said they sent out emails and mail to let everyone know. That she never recieve. All her friends are sharing this around Facebook as well. Let people know tbk bank is just another bad pratice bank like wells fargo.

I have banked here for nearly 20 years. Recently closed account, no help from this bank when needed! I have an excellent credit rating of 800 and still this bank can't help me with a car loan. Was told car was too old I would need 20% down. My account was not supposed to allow overdrafts, yet somehow they still allowed it. NSF fees are ridiculous, charged $31 and for an automatic payment I forgot to switch to new account! One day after receiving notice in the mail charged another $31 fee, so a $72 charge cost me $140. Horrible experience on every level, save yourself the aggravation and bank with DECU! They actually have their members best interest at heart! Update... sent an email after seeing the owners response. Over 2 weeks now, no return email, no return call, just lip service to try to make it seem like they care. They don't!

No help at all from this bank. After they put my paycheck funds on hold, due to “doubt credibility “ and make me feel like a looser, I ask to speak with the banking officer to clear this out. (I always have had money in that account) and they told , they were going to see if she was “willing to speak with me”(willing!?!?!?) horrible customer service.

They lost my Christmas savings account check. When I called they advised they had no address on my account. Even though I received statements every month and had the check delivered to my address each of the last two years. When I asked if I could come to the bank and get my money and they could figure it out on their end, they said no and I'd have to wait for the mailing system to catch up. The checks are apparently cut in Texas. Ridiculous. Closing account when I finally get my money, whenever that is.

Always there for me when I need them. Perfect, who is, but consistently has come through for me with the big things.