Russell Medical

I originally went to the Urgent care at Russell medical. They called me back pretty quickly to assess me. They sent me to the Er. The ER receptionist was quick and my wait time was low. I was there awhile but they had to run tests. The staff was nice, professional and precise. They took time to rule out things and I feel I had great care.

Well known for their negligence, poor communication skills, and lack of empathy in general. I have heard a wide variety of people make negative remarks about this hospital and how poor it’s reputation is and has been over my lifetime, but I can now confirm that over the last 30 days my family and I were truly introduced to the most unprofessional and unorganized group of “professionals” we have ever encountered and we so badly wish that we had heeded all of the warnings. We called the ICU 3 times a day during my grandfathers 30 day (post Covid) stay and every time we talked to a different “professional “ we received a new and very different response regarding factual information every time we called, for example: when we asked how long my grandfather was able to perform during his once a day lung conditioning. Some staff members would tell us “about the same as yesterday (2 hours)” and then a few hours later when we asked about his overall well-being a different staff member would say “he’s stable but he only made it 30 minutes during lung conditioning today”. How can factual information vary so drastically regarding a once daily ( supposedly documented) test? We were also never informed in any way that my grandfathers Dr that initially evaluated him upon his arrival to the hospital and ultimately decided a day later to place him on the ventilator was out of the country for 3 of the 4 weeks that my grandfather was there (yes, under the care of a dr who was not presently in the same country which we would not have been comfortable with). No one ever let us know his dr was out until he was returning. With factual information constantly changing depending on who answered the call we felt so confused and discouraged because we never really trusted any information we were told. The hospital staff failed to notify us until 24 hours after they accidentally punctured his lung and caused it to collapse. They still cannot get the story straight as to which lung they punctured. This hospital made a terrible time in our lives completely unbearable because we couldn’t rely on any of the information we were receiving to have any accuracy which resulted in a lot of heartbreak. We tried on several occasions to solve this communication issue and managed to always remain patient with them but no matter what we said no one ever cared to clear things up or apologize for the lack of communication. In the end everyone we talked to finally got on the same page and gave constant reminders that we needed to make a decision to either trach my grandfather or cut the ventilator off. Somehow they all were all able to be on the same page for that. A constant reminder for us to have that decision made in time for his drs return. To say we are displeased with the staff would be an understatement. Our hearts are broken obviously, but I do not think anyone should go through the valley my family did without trying to fix the issue for others to come. Please don’t fall victim to this place. This is the first review I’ve ever taken the time to share and if it potentially saves one life then it was well worth the effort. Seek medical help somewhere else, please.

I came to the hospital because i wasn't feeling good and running a fever.so my wife and our huskey went with me. I was in the ER and my wife called me told me when she took our to use the restroom one of the people out front said pets wasn't allowed on hospital property.i told my wife if pets can't be on hospital property they need to put up signs so people will know.

The service is terrible , they take their time. You have to sit in the emergency room for 1+ hours. If it’s an emergency you should be seen with immediately. Overall it’s terrible .

On vacation fell and broke my ankle in several places. My ankle is in terrible condition. This hospital went above and beyond taking care of me. The X-ray area had to think out side the box to figure out how to get pictures. They were amazing! The nurses knew I was scared and because of the pandemic couldn’t have my own family so they were there for me. They went out of their way to keep my family updated. Exceptional care! My doctor really cared. As a chronic pain patient I have seen when hospitals don’t care but this one really went above and beyond. Thank you!