Map
Detailed Information
- Place Types Bank
- Address 405 Buttermilk Pike, Fort Mitchell, KY 41017, USA
- Coordinate 39.0434392,-84.572816
- Website https://www.usbank.com/index.html
- Rating 2.3
- Compound Code 2CVG+9V Fort Mitchell, KY, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
Reviews
I just came from the Buttermilk Pike U.S. Bank branch and had a terrific experience. I was already a customer but needed to open an additional account. Christina helped me and explained everything thoroughly, provided me with information about how to reach her with any questions and promised to follow up in a few days. So glad I visited this new branch!
They closed the Ft. Wright branch on Dixie hwy and opened this branch at 405 Buttermilk Pike.nNow this branch is closed including the ATM for no known reason. Customer service non-existent.nnThe customer service at this new branch is horrible. The drive thru lanes were backed up to the street and not moving. While waiting over 10 minutes one car cleared the lane. This US Bank Branch has staffing issues, management issues, or both.nnI called them to let them know about the service issues in the drive thru which is all that is available for branch service due to Covid-19. The person I spoke to on the phone rudely pushed back and basically called me a liar saying the lines were fine. I stressed that the lines were not moving. This branch does not treat you like a valued customer.nnI needed to go to Ohio for an appointment went to another branch over there where there was no line and I was through the the drive thru in less than 3 minutes.nnThe US Bank hierarchy needs to address serious issues at this new branch starting with the manager and the teller service at the drive thru. I have been with US Bank for many many years going back to when and before it was Star Bank; but now may be the time to make a change, since the closest branch is this bad.
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