First United Bank & Trust

Tip these tellers well and they will be your BEST friend

Great bank with excellent customer service. Nice remodeled branch in a convenient location.

They are always nice and smiling ud83dude0aud83dude01

I have banked with them for years and they have the nicest people and the most secure Banks.nnGoing in you pass through double doors that they have to release from inside.nnYou can't go in through the out door at my bank.

From an aggravated mother of two children under the age of two: Thank you to the woman who I believe is named Nancy at the Martinsburg WV branch of our bank! I showed up early this morning, already having a rough start to my day with two small children in the van that had both been crying but had both JUST fallen asleep when I was told at the drive-thru that what I intended to get done I would need to come INSIDE the bank for. Cringe. The poor gal in the drive-thru, I don't even know what kind of look I gave her but I'm sure it wasn't friendly (sorry!). I pulled around to the front of the bank, aggravated with myself for choosing to come to the bank during a thunderstorm and aggravated that I needed to go inside. My frustrations were misplaced. I was not aggravated with the gal in the drive-thru and I was not aggravated with the bank. It was just a life moment when things were not working in my favor. BUT, Nancy the bank associate who helped me once I was inside, must have sensed that this could go one of two ways, and took it upon herself to turn my day around. She met me at the security doors and held them open for me, acknowledging that my hands were very much full, carrying an infant seat and a toddler through the rain. She was sweet to my boys and quickly and politely handled my affairs. When I went to leave she walked me, two kids in tow, to my car with an umbrella. My purpose in writing this is to say thank you. Thank you to Nancy who works at First United Bank & Trust in Martinsburg WV. You ma'am made my day a little easier and calmed down one aggravated momma! When it comes to being a mom to multiple little ones this goes a LONG way! First United you have a real asset working for you!