Home United States West Virginia Bank of Charles Town

Bank of Charles Town

9738 Tuscarora Pike, Martinsburg, WV 25403, USA

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Detailed Information

Place Types Bank
Address 9738 Tuscarora Pike, Martinsburg, WV 25403, USA
Coordinate 39.4643728,-77.9924493
Website https://www.mybct.bank/
Rating 3.1
Compound Code F275+P2 Martinsburg, West Virgi

Openning hours

Monday 9:00 AM – 4:00 PM
Tuesday 9:00 AM – 4:00 PM
Wednesday 9:00 AM – 4:00 PM
Thursday 9:00 AM – 4:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Emily Bagent (04/08/2021)

Best bank ever!

Joseph Heflin (03/30/2020)

After they tell you that you are permitted to do something, they hold you up and waste your time when you try to do it because they say it now has to go through a supervisor. Instead of getting to a resolution they just stumble around looking like a couple of deer in the headlights.

Heather Canby (05/17/2019)

Bank of Charles Town Hedgesville, Martinsburg, Charles Town locations provide superior customer service. All of the employees greet you with a smile always. Their online banking is very easy to use and the deposit operations in Charles Town are wonderful. Whenever you have a question they are quick to help you with very little hold time. In the branch locations, even if they are busy, they acknowledge you and let you know they will be right with you. When the management at both branches passes through the lobby, they as well acknowledge you and with a smile. The customer service is superb and they offer services to help everyone in every situation in life. I am so blessed they are close to home and every time I leave I receive great customer care! Lastly, BCT is outstanding in the support they give the community. They are very generous in supporting the youth at the annual Berkeley County Youth Fair! Thank you for your generosity to our community! Well done BCT!

Kyle Leonard (12/23/2017)

Place has turned into a joke since new management. All kinds of stupid fee they next have before. Use to have a lot of nice people working there that would actually try to help and not workers that stand around and gossip or on their cell phones.

candida vass (12/01/2017)

Some managers/loan officers are more professional than others. Personal life and problem should not be a part of loan closings. Furthermore, After applying for a new construction mortgage and paying for draws on a new construction loan, manager/loan officer was rude when it was time for a check to be cut (notice was given). We did not have these issues at CIty national bank when dealing with construction loans.nnA plus for BCT occured when a teller made a mistake, and a manager was made aware of the mistake. An apology was given to me and my husband for the inaccurate late/penalty fee.

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