Bank of America (with Drive-thru services)

30 minutes in the Drive-Thru with one person in front of you is unacceptable any day of the week

My experience at this branch was one of the most incompetent banking experiences I have ever had. The staff’s secretive/passive manner of communication was actually insane.nnI opened an account online with Bank of America in the morning and walked into this location in the afternoon to deposit a $5k Bank of America cashiers check into my new account.nnI explained this to the teller I was working with. During the transaction the teller seemed to be having difficulties with something on her screen and called over a banking manager to help. They did not communicate to me what the issue was, but whatever it seemed to be, the manager took care of it and they deposited my check into my account.nnI asked the teller when the funds would be available and she said at midnight—the deposit receipt also relayed the same information.nnI went to this same location the following day to withdraw cash funds, since my account is new and I don’t have a debit card yet. The new teller had issues withdrawing funds and had to call a banking manager over, and then they asked me to walk to an office in the back corner of the facility. They didn’t explain to me the issue, just told me to go to the office.nnI sat in that office waiting for someone to come help me, having zero information about what was going on with my account and $5k, for 10 minutes.nnI was then given some runaround about how my account was closed because I failed to present 2 forms of ID verification, and that my Bank of America cashiers check would be reissued BY MAIL within 10 business days. AND THEN they were asking me to open a new account even though they couldn’t put my deposited funds into that account????nnTruly bizarre problem solving techniques within this branch. Poor communication; very little care for customers comfort and success with Bank of America. I dealt with 5 different associates at this branch, and I can truly say they were all terrible.nnLuckily, the corporate customer service reps & a manager at a different, nearby branch were VERY helpful. Just do yourself a favor and drive the extra 1.5 miles to go to a different branch and hopefully this one gets shut down, because none of these dodos deserve to work at a bank. Holy moly. What a headache.

Mismanaged branch. The tellers and bankers are extremely friendly, Leticia has been great over the years that I’ve banked here. I don’t like leaving negative reviews, but as a customer I’ve had enough. There’s no drive through anymore, and the line is usually to the door with only one teller , and occasionally two working. Going to this branch is always an hour out of my day

The counter people are so friendly and helpful (filling in deposit slips, transferring funds, answers all question or gets someone to come over and answer the concern/make sense of problem). I especially like Louisia (sp?), she is usually in the 1st seat on the left.nNegative 1star as it is a long wait to talk with one of the advisors (people in offices).

The staff are very professional and hard working here. My compliant is about my fellow clients. They yell at staff over reduced hours due to covid 19. Some refuse to wear masks. They crowd in the bank and dont read safety signs, then wonder why they dont know what is going on most of which are trying to do things you can do with an atm or phone. In short, many BOA menchaca clients are thick. A big reason I'd want to close my account is not due to menchaca staff. They are wonderful. I just dont want to be a part of this clientele.