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BB&T

1675 Laguna Dr, Rockwall, TX 75087, USA

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Detailed Information

Place Types Bank
Address 1675 Laguna Dr, Rockwall, TX 75087, USA
Coordinate 32.8966644,-96.4751154
Website http://www.bbt.com/bbtdotcom/locator/details/1675_laguna_dr__ro
Rating 3.2
Compound Code VGWF+MX Rockwall, TX, USA

Openning hours

Monday 9:00 AM – 5:00 PM
Tuesday 9:00 AM – 5:00 PM
Wednesday 9:00 AM – 5:00 PM
Thursday 9:00 AM – 5:00 PM
Friday 9:00 AM – 6:00 PM
Saturday 9:00 AM – 1:00 PM
Sunday Closed

Photos

Reviews

Walid bakri.k (10/12/2020)

Manager and staff are very friendly and helpful .

Shelsea Milton (03/03/2020)

So slowwwww...I spend about 20 minutes here just to make a quick deposit...not very friendly either.

Laura Mcmurphy (12/19/2018)

I have been a customer for quite some time before I chose to leave BB&T for good reasons. One being, the staff are constantly short handed and replaced & the bank manager (Chapman) is incredibly rude who never answers phone calls or calls back. The other staff have been helpful but turnover is an issue. All in all, the manager needs to be replaced by someone who knows what they are doing & are helpful. I wish I could stay because there are friendly staff but the manager Mr. Chapman ruined my customer experience!!

Saint X Of All Time (03/04/2019)

Went in to the local BB&T here in Rockwall today to inquire about opening up an account.nJason Bird, the banker who assisted, was so incredibly kind, patient, informative and never once was overly persistent.nIn fact, he took extra time to explain things.nAll of the associates were very friendly, even offering bottled water to drink.nThe feel of this bank is so very different from all of the others in the area; it’s warm and inviting with that “small town” feel of having one’s own personal banker.nI’ve been a customer of Wells Fargo since 1989 (30 years exactly) and not one person there still knows my name....nI’ve a feeling this is going to be a nice change.

Bobo k2 (01/30/2019)

The employees are not empowered to help customers. We recently had a situation where we needed some help (due to their mistake) while we were out of town and couldn't get any. The manager was on vacation and there evidently isn't anybody else in the entire company who could help us. While I am sure he has some talents, James should not be allowed to talk to customers. The final straw was being told by another employee they close in 2 minutes while I'm stuck out of town for 2 days and not able to access our funds. Customer service starts with caring about your customers. Just a little common sense and concern would have helped in our situation tremendously.

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