Map
Detailed Information
- Place Types Bank
- Address 2450 Horizon Rd, Rockwall, TX 75032, USA
- Coordinate 32.8902391,-96.4702839
- Website https://locators.bankofamerica.com/tx/rockwall/financial-center
- Rating 2.1
- Compound Code VGRH+3V Rockwall, TX, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday 9:00 AM – 1:00 PM
- Sunday Closed
Reviews
Extremely satisfied with this location been with BOA over 10 years and will continue to stay. Keep up the great work team.
This is an exceptionally poor managed branch. I have tried and tried to reach someone by phone to make an appointment to simply get into safety deposit box. No one answers phone and goes to a telephone loop system. What has happened to BOA and their attitude toward customer service? Perhaps those executives in Charlotte need to take a look at what is happening to their culture in Rockwall, if anyone really cares.
I am giving this location 5 stars because of the lovely female security guard who is the most helpful and friendly person I’ve met. She had such a positive attitude and was very attentive. I was offered a bottle of water and frequently checked on because she knew I had been waiting my turn for a while. This woman deserves a raise. While the wait times are a little long at this location I have not had a bad experience with any of the employees. Everyone has been professional and very polite.
Epic bad! Still clinging to covid and shut down the north branch months ago. Time for a new bank
I'm pretty certain they disconnected their phones. I have tried calling multiple times at different times of the day. Today I called over and over for about an hour before finally giving up and going into the bank (having to take time off work to do so). When I got there about 10 minutes later, they weren't very busy at all. Definitely not too busy to answer the phones. It gave me the impression that they either disconnected the phones or turned the volume down to nothing so they couldn't hear it ringing.
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