Map
Detailed Information
- Place Types Bank
- Address 1515 W Grand Pkwy S, Katy, TX 77494, USA
- Coordinate 29.7582005,-95.7750766
- Website https://locations.prosperitybankusa.com/prosperity-bank-e1658a6
- Rating 3.8
- Compound Code Q65F+7X Katy, TX, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
**update: I (finally) received a call from this branch today and apparently they have replaced the previous management. The new manager seems very professional and thorough, I will update again when I stop by tomorrow morning to meet her**nn(Original review below)nnI have has nothing but unprofessional experiences with this branch since moving here. I have ordered three replacement debit cards since June of this year; it is now mid December and I have not received a single one of those cards. I have stopped by and asked for information and updates to no avail, I have been told I would receive a call with more information, and I have received zero calls. I have been stared at with blank vacant expressions when asking for status updates on the cards I have ordered and been sighed at when I have asked for temporary cards, as though it is inconvenient to follow through with basic requests from customers. I have had personal checking and savings accounts with prosperity for over twelve years, and tomorrow I will be driving to this location to close my remaining account. I tried to have this issue resolved today through the customer service number and the person I spoke to was unable to give me any answers or solutions. This branch has been an absolute disappointment and I could not be sadder that the bank I have trusted since the age of thirteen can no longer do something as simple as order a debit card for a customer or even treat the clients as though they are important.
Love this bank! Good service and location and they have safe deposit boxes.
I love the personal service I get at this location. I have been banking here for years and they always go the extra mile to take care of me.
Prosperity bank is awesome!
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