Frost Bank

Ppl are always nice

Frost Bank staff members are AWESOME in every way, every time. The only regret I have with Frost is that I did not move my accounts here years earlier. I am treated like a king and you would think that my modest account was worth millions. They are unfailingly friendly, helpful and professional.

I have nothing positive to say about this bank, they do not treat their customers w/respect, even the ones who have had accts w/them for yrs who have never bounced a ck once & didnt complain every time Frost came up w/yet another new charge on customer's accts for every little 'service' they could dream up & get away with. My husband has an acct here & passed away recently; his former employer made a mistake > a week ago & tfr'd $95,000 into his acct & Frost still refuses to unfreeze his acct so that they can reverse the transaction; i had gone over there to talk to them & had my husband's will naming me as the beneficiary along w/alot of other documentation proof but they said they could do nothing until i got an atty & went thru the probate process, which takes months usu, & the $95,000 s/n/b part of probate because IT ISNT OUR MONEY!! They have refused to wk w/my husbands former boss' bank, so now they are ready to sue them for fraud- for making interest on $$ that doesnt belong to them or their customers. How hard is it to unfreeze the acct & reverse the transaction??They were cold to me the whole time i was talking to them & refused to go get a higher up to talk to me. They still havent done anything to help correct the wire tfr. They are douchebags & someone needs to shine a big spotlight on them, like the troubleshooters on the news...maybe all that bad publicity will force them to take a hard look @ their unethical practices & cold treatmt of their own customers and one day become a halfway decent bank. They are douchebags!!

Always great friendly service from a locally owned bank. That's what keeps my accounts there for over 50 years.

Terrible customer service skills from the tellers, they dont know much about their job it seems like. You're better off with another bank honestly.