First Citizens Bank

I have been banking with the Columbus, NC location for several years now. When it was Entegra I had a wonderful experience as everyone was very friendly and engaging. Now with the change I find that First Citizens has been equally easy to work with, which is much appreciated. My circumstances are somewhat unique and they have been very helpful.

I have never banked at this location but I have an account with FC... they made an error, made a deposit to my account on Friday then today, Monday, took that deposit out... I had no clue what was going on (never saw the deposit until Monday), this branch never called me. I called my own branch, and was referred to fraud... they let me know it was possibly an error and gave me this branches number. I called and was told that it was an error on someone else's behalf. Listen, I understand things happen... but this deals with not only MY banking and my money, but in this case, someone else's as well... this location should have notified me immediately. Shame on you for not calling me and letting me know what was going on.

Entegra bank was the best bank I ever went through but when they were bought out by first citizens, all went downhill. Worst bank ever.

Unprofessional, discourteous, condescending attitudes. Long term loyalty by their customers isn't valued. Poor management as well. Look elsewhere for your banking needs! I have never given a one star review. I have now!