Wells Fargo Bank

Didn’t have the greatest experience at the Wells Fargo on Green Valley Rd in Greensboro, they need improvement. Took someone here to help them get a replacement card. (I was translating) I told them we need a replacement, they said we need to wait for a banker. We waited 15 minutes, I thought the banker was very unprofessional. He didn’t introduce himself and said he wouldn’t be able to answer our questions or help because apparently we caught him off guard! I was shaking my head. Maybe he just got off lunch break or something but no matter what the reason is, I don’t think there’s any justification for telling a customer you’re unprepared. I would like to make a friendly suggestion; do not even joke about it. It just gives a negative impression. He passed us off to Carla, Carla answered all of our questions satisfactorily and apologized for her coworker. Carla was friendly but was somewhat rude during our conversation. The person I was helping asked me to repeat a question to her about when the replacement card will arrive. When I repeated the question, she said “I just answered that.” I got the impression she was getting tired of talking, I wouldn’t use phrases like that when speaking to customers.

Went to the bank to get a replacement card, was told by the teller to have a seat and wait for a banker. I waited one hour and forty minutes, just to be told by a white male banker that I needed an appointment! This place has really went down hill. But that's to be expected when trash work at the bank. The type of trash that climb on the U.S. Capitol, that kind of trash! The location of this Wells Fargo Bank is 625 Green Valley Rd, Greensboro, NC 27408.

If you need help with personal banking, a loan, or just general financial advice, I highly recommend that you speak with Don Fuller at this Green Valley Road location. He recently helped me with some financial advice and went way above and beyond my expectations. He honestly treated me like family and took his time to make sure that I was comfortable and clear with what to expect. In the end, I made a much smarter financial decision and saved a lot of money in the process. 5 Stars!

They treat customers like dirt. I try to avoid going to branches for ANYTHING because of my experience here.

David and Carla were amazing! They helped me with currency exchange and it could not have been any smoother. I appreciate all they did for me and would recommend them to anyone.