Bank of America Financial Center

This one star if for Bank of America in general. First, why are you closed on Mondays? You are not doctors, you don't get doctor's hours. If it is because you are open on Saturday, well there are a lot of people needing jobs, make Saturdays a full day and give it to a part-time employee. Get people off the couch and off welfare. Next, why are we making appointments to come into your office. You sure don't mind sending your child to school to learn. I am sick of you banks thinking we work for you. If people are reading this, it is time we go back to keeping our money in fireproof lock boxes. One, your money is at your convenience, two, you don't need to drive down the street to get it and three, it is yours. When did banks stop feeling the need to work to get our business? I am looking to open a business account, but you all have given me time to research who the best bank would be to deal with. I hope that you all get bought out soon by a company that treats customers like they are the owners of the bank and not the other way around.

Such a disappointment. Although a Financial Institution, the representatives here are still selling a product. However, some seem to feel they are above the work with which they have been tasked. If you have the opportunity, go to the Parris Ave. location; this was recommended to me by the Oak Hollow Square branch manager herself. I hope to see this location have better success in the future.

Drive-thru teller windows are closed. Have only ever seen two tellers (who are both very friendly, which is the ONLY positive thing to say about this place) working inside. Half the time only one is actually waiting on customers, even during their busiest hours. The other employees either can't or won't help the regular tellers and oftentimes interrupt them while they're helping customers. This happens no matter how short or long the line is, but it is almost always a long line these days. Expect to spend at least 20 minutes here on a good day.

Great customer satisfaction experience!!! Previously went to Wells Fargo next door and was changing out $200 to $20's and $10's and they could not at WF unless I had an account. At Bank of America they didn't even ask and accommodated!!! Wait time was nothing. Was greeted cheerfully and happy atmosphere. High recommend to family and friends. Thank you BOA.

Great place! Just loved the customer service. Definitely recommend this place. Staff here are so friendly and happy to work with. If I say a name, it won't nice to other staff here because every one at this branch are amazing. I happened to talk with at least 5 staff here today. Its not only me, I noticed that every customer walked in to this place when I was there, were happy to see the employees and do business with them.nThank you !