Allegacy Federal Credit Union

Worst banking establishment on the planet. Do yourself a favor and avoid doing business with Allegacy. Once upon a time they were a good bank, back when they were Reynolds Federal credit Union. Now the focus is on the bank and not the customer. Will never do business here again.

UPDATE: As you can see, Allegacy responded asking if I would like to discuss this further with them. I emailed as they requested, and provided my contact details, but this was clearly an effort from them to just appear as though they care, as I have yet to be contacted. Although you should know that your social media team can't even handle this properly as I somehow got added to internal email correspondence notifying me to congratulate one of your employees on their retirement. So yes, I am glad they are retiring from the crapshoot that is your company. Thank you for solidifying my original thoughts about Allegacy.nn________________________________________________________________________nORIGINAL REVIEW:nAbsolutely horrendous location and customer service--nnI work for a global airline and am always traveling. Therefore I use my companies Credit Union which is primarily digital with very limited physical out of state locations. Both my credit union, and Allegacy FCU use the CO-OP Shared Branch network, which allows members of one credit union to perform transactions at another credit union. Through the CO-OP Shared Branch network, participating credit unions can serve members in diverse geographical locations, even when they move or travel. This allows me to walk into any participating location and make deposits and withdrawals without issue.nnI today however, needed to utilize a notary for a document, and my bank suggested going into this Allegacy location because of the network partnership, and getting the document signature witnessed by the in house notary.nnHowever, I was aggressively refused ANY service because I am not an actual member of Allegacy FCU. Excuse me? That is not how your participation in the Shared Branch Network works, and clearly additional training of job responsibilities and customer service is required.nnLuckily, I was able to go up the street to another network member, and have the notary service completed, as a walk in, without charge, and without being that institutions member!nnNeedless to say, I will never step foot in Allegacy FCU again, and I will immediately stop referring people to this poor institution.

Rates and products good. Convenient location. Hate the stand up customer service stations with no privacy - very awkward. Asked 4 times for my son’s check card to be blocked from overdraft so he wouldn’t go negative - yet 4 times it happened with two different sons. Frustrating.

Had an appointment to see a banker as the lobby is closed. They did not tell us ahead of time we needed masks. Turned us away. Then we came back with masks to find no one wearing a mask in the bank. The lady helping us was not caring or helpful. Seemed lazy like she would have Just preferred to turn us away.

Would give 0 stars if I could. They won't waive a 34$ non sufficient funds fee(call representative named reyna) . We are in the middle of a global pandemic I was unemployed for 2 months and didn't receive any unemployment, yet I've managed to pay my bills. I'm the only person in my household with income and the Bill's are on autopay yes I was a day late but I still went the next day and deposited all my money to pull my account out of the negative. 34$ maybe not be a huge amount to a company but its half of my grocery budget for the week. DO NOT RECCOMEND btw I've been with allegacy since I was in high school.