Bank OZK

I experienced a problem with an event at this location but there was prompt follow-up from the branch management team in regards to the issue. A resolution was put in place and the end result was a positive one.

Just recently opened an account at this bank and have had nothing but positive interactions. I had written a post dated check to someone and they deposited to early. Instead of the bank returning the check, the bank paid it. They were also nice enough to reverse their fees. This is a bank that I am and will enjoy doing business with.

My husband and I have had accounts with Bank of the Ozarks since 2013. When we opened our account we had a great experience. Over the last few years we started having more issues with them. So, here goes...nnOur business account debit card constantly gets shut down and flagged for fraud for no reason. We had this issue in 2014 and we had to have the branch request them to remove the fraud flag for 6 months. The bank says that my account gets flagged because of how I spend money.nnUm, wait. So, this bank is telling me how and where to spend my own money?! Yep.nnSo, as I said before, we got this issue cleared up in 2014. But, they apparently started flagging my account again. So, I have to deal with getting it corrected so I can use my business debit card. No exaggeration, they flagged a PayPal transaction and less than a week later flagged a store purchase that I made within my state.nnSpeaking of in state and out of state purchases.... if you travel, be prepared to either call them constantly and let them know you're going to go somewhere or be prepared with a back up card. I live less than an hour from the state line and if I make a purchase, my card gets flagged. I feel like this bank micromanages me.nnNow, to the actual branch. So, the one employee I have the most experienced with opened an account for my friend. When we first walked in, I honestly thought she was drunk or on pills. Her speech would slur and she had trouble controlling the volume of her voice. So, my friend had a check that I wrote them that was a Bank of the Ozarks check. The woman opening the account was treating us like we were doing something shady. She got my friends account partially opened and they gave her the check. She then asked me for my social security number to verify the funds. Once she saw how much money I had with them her tune completely changed. She started asking me if I needed water or anything else. I went from being treated like I was trying to pull a fast one to being treated like royalty. I had a similar experience at another branch as well.nnI don't care if a person has $7 or $70,000 in their bank account, they should be treated the same. I am appalled by the way some of the employees act and how many hoops I have to jump through with this bank.