Map
Detailed Information
- Place Types Hospital
- Address 9700 Park Plaza Ave #106, Louisville, KY 40241, USA
- Coordinate 38.3095767,-85.5796007
- Website http://kmhelpingkids.com/
- Rating 3.4
- Compound Code 8C5C+R5 Louisville, KY, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 5:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
I wish I could give a 2.5, b/c once you get in they seem to know what they're doing. From a customer service perspective, it's rough. We needed to get an appointment in prior to my changing jobs which was great, they got it done, but then submitted the claim for after I left my job and we're dealing with a big charge. When we called and emailed for our child's test results, we had to follow up several times without a response. The offer manager is great, works hard, but the docs really are either overworked or focused on other things, as we couldn't get them to respond to us. Pretty disappointed b/c from the care perspective we think they know their stuff (though they rushed through testing), but when it comes to taking it over the finish line, we didn't get there.
I absolutely love all the staff at Pediatric Psychological Associates. They are all very warm and friendly and are very professional. They are absolutely wonderful about scheduling appointments to meet your needs and schedule. I highly recommend this group of professionals to anyone in need of pediatric services. They helped my family more than I could ever say and for that I will be forever grateful.
There was a waitlist but so does everywhere else. Very respectful and reasonable. My son felt comfortable during testing and enjoyed the space room. Would recommend to anyone! They accommodated our specific situation and was very patient.
There are never any appointment times available. Even is there are, you will have to take your child out of school to make them. Half the time, the phone isn't answered, it goes to voicemail. Then the receptionist seems put off by you needing to make an appointment.
Unprofessional. They don't answer emails sent through their website, then when you call them they say they are not accepting patients. I wouldn't go there now if they had an opening, Why not reply back with an email instead of letting patients hang around and wait?
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