Fifth Third Bank & ATM

Man, I do have to say that this is the only bank where I've had my debit card get compromised twice. Customer support was helpful enough in replacing them, but I never really got that peace of mind back.nnTrying to make an appointment by phone to close my accounts was kind of a nightmare. There's a special brand of frustration that comes from jumping properly through every hoop to make sure your errands are in check, only to have one fall through the cracks and cost you an hour and a half that you really didn't need nor want to spend on the thing you'd already prepared and set aside time for. I never got a call for this appointment, but was told I'd be called back when I called myself 15 minutes after it was scheduled. 5 minutes to close and I just called again in the hopes that I could make an in-person appointment for another day and get the process over with.nnThat said, Anton/Tony is a king. He immediately took his own time to help me out and the process was done over the phone in 3 minutes. I just wish the 3 minutes had happened when my appointment was scheduled, you know?nnBesides these instances it's been a very average banking experience. Their mobile app is easy to navigate and understand, so that's a plus as well.

Older lady with black bowl cut had to be sarcastic to me and tell me the drive thru window was ATM only and I could have read the big sign. I’m fine with being told to go around but do you really have to say that? And other clerks have let me used the window and she didn’t even serve me when I pulled around again to use the tube.nnEdit: after finishing the transaction the lady told me I can’t come through the drive thru for money orders? When I’ve done that for a whole year? I’ll just go to Seminole.

I opened the first of my three accounts here almost 8 years ago, and have Always gotten friendly helpful service whenever I've either gone in or called for assistance!nnVeanna always greets me with a smile by name!nAnd while other tellers and staff have come and gone over time, they have all embodied the friendly, helpful, knowledgeable service, that I've come to expect from this branch!nA great team, and a great bank! Highly recommend!!nnFive Stars!

I went to deposit cash into my brother’s Checking account at this 5/3rd Bank location. When I walked up to the teller, I handed her the deposit slip and the cash. She asked if I was on my brother’s account? I said, No. She then proceeded to ask me for ID so she could make a copy for their system, and she asked me for my SSN, My Occupation & my Cell Phone Number. I told her I was not comfortable giving her all of that information as I DO NOT BANK with 5/3rd and I didn’t feel comfortable giving them my information to hold in their system. I asked her why the bank required this information for a deposit? She could not answer the reason why. I asked her, what if there is a data breech? I don’t even belong to your bank and now you have my NPPI in your system? She told me that she could not accept the deposit unless I gave her that information and this was a rule from corporate and she’s just doing her job. I ultimately had to give her the information in order to make the deposit. I made the deposit and I left. I called the corporate office and asked to speak to someone who could explain to me why they require my personal, non-public private information in order to make a deposit? The women at the corporate office could not answer my question and refused to connect me with anyone who might know. She said that it must be a branch rule. I said how could collecting that kind of information be a branch rule? They are inputting my information into your corporate system. I asked her multiple times to please transfer to someone who knows the bank’s policies. She refused. ***A formal complaint has been submitted to the Consumer Protection Financial Bureau.

Came into office at 230 on a Friday, only a few people here, however there is only 2 people working. I was not acknowledged and waiting to speak with someone concerning my account. It is now 30 minutes later, still not acknowledged and waiting to speak with someone still. I am not sure why this branch is so understaffed, but they could at least acknowledge that I am here waiting to speak with someone. There are many banking options and apparently this is the worst. I will be banking elsewhere after this experience. There is no sign in sheet nor any order in which they are handling peoples needs. I signed up with them due to them offering 200 dollar incentive. I have waited 3 months and still have not received this.