Citibank

The worst bank ever. Nobody answers, responds or resolves anything. Even when you sit down w/a representative and think the issue was cleared, when your statement arrives it comes exactly the same way. I spoke to many people that feel the same way! I wouldn’t even give a “1” but there’s nothing less.

Words cannot describe how bad this branch is. I feel bad for anyone who decides to see for themselves.nIn the 3 years I have been going to this branch they have not picked up their phone a single time.nRecently I had 6 different people from Citi Executive Team try to reach the branch, they called the regular number, emergency number, the branch manager direct number, emailed the bank, sent IM messages to multiple employees at the branch and zero response.nCriminally incompetent service.

Let me start off by saying this is my second negative review of all time. I hate to do this, I am a business owner myself and I know how hard it is to deal with customers but sometimes the experience is so bad that a bad review has to be made. I've been coming to this branch since October of 2018 which is when I moved to my new place and requires me to pay rent at a Citibank branch. Today, June 2019 I came to pay Rent and they've decided to ask me for my social security # (when they've never asked for this before) I have no issues with the rules and laws of this or any branch but when I asked how come I've never been asked for this before and to please show me proof that this is one of your requirements the manager didnt even want to reply. The Manager's name on Duty according to this card is Adrian Lageyre and I have to say that his management skills are below standard. When I told him there is an issue with your staff since this has never been asked of me before he said that there was nothing I could do. Well, there is something you could do. Fire your staff and get new staff that makes everyone follow the rules from Day one. The main issue here (aside from giving you my social) is the way you guys approached the problem and not providing me with a clear answer but rather answered in a rude matter both the manager and the young lady who was taking care of me. They need management skills. IF YOU CAN, AVOID THIS BRANCH AT ALL COST. LOOK AT ALL THE OTHER BAD REVIEWS!!!

I made $600 dollar cash deposit in the atm and the atm eat the money without reflecting the deposit in my account. The branch manager and all the staff were completely unhelpful and arrogant. They didn’t try to help me and told me to call the 1800 number, when I called they said it would take 10 business days for me to get my money back while they did an ‘investigation’. I am completely chocked over the fact that this can even happen, the terrible costumer service, basically none existent, and how I am left without my money until who knows when. Worst bank EVER!

If there were zero stars to describe this branch that would be to much. The Branch Associates make you feel as if you are bothering them. Their job is customer service, and they dont like doing their job.nnStay away from this Branch, With so many Banks providing better service go someplace else!