BBVA Bank

Very good customer service. I went to open a checking account and lobby was closed. They assisted me with opening an account through the drive through.

This bank is awful in everyway I would not recommend to anyone from the card errors an account complications an closing without permission I definitely will say don't do anything

Very helpful and the drive through lady always knows my name (even though I can't remember hers). It is a pleasure to have our accounts with them. When we do have an issue they work with our concierge team to resolve it quickly which I greatly appreciate.

This is a horrible bank with very bad customer service. Had fraud on one card then they supposedly sent me another card but it never got to me and it was compromised. They allowed someone to verify my information to use my card that I never received in the mail. This new card was never shown on my online account. I called the fraud department and I was bounced from department to department and no one knew what to do.  I have been going back and forth with this company for months. I should have known when their website was not user friendly and had a hard time paying your bill online that it was a major red flag. How can this bank still be in business with customer service this bad? I take for granted excellent customer service that places like Discover and American Express has until you encounter a bank like BVAA.  Very rude and I had one even hang up on me. Welcome to the jungle. Use them at your own risk. You have been warned by me and there are several reviews that will tell you the same thing.. Should have read reviews prior to applying but honestly never though a company can be so bad. I am sure there are individuals that work there that are good people but that company as a whole is simply rotten.

I’m nearest to this location but my review is related to BBVA online service. I’m currently writing this as I’m on hold, now for over 21 minutes and counting. I open account several months ago. First I wanted to have auto pay which I thought was already setup when I opened acct. I never received a bill, the first two months, this may be more on post office than BBVA which was arbitrarily forwarding my mail to my CA address. Regardless BBVV doesn’t make business easy. It seems I can’t pay on credit card autopay now without using snail mail to set up autopay, I don’t use snail mail! Finally they set up online payment via my Chase acct but that can’t be verified for several days as they have to verify by depositing a dollar and withdrawing a dollar first. They only let you pay them 1000.00 a day. I can’t believe I signed up for a credit card company that has such archaic blocks for accepting money. Called local branch which is 25 miles away & they can’t take my $ unless I go with a check to the bank. Of course I don’t have any checks as all my bills are autopay. I don’t need a company that can’t update its services & keeps me on the phone for hours, still not willing to take my 8700.00. I have many credit cards and I’ve never had a problem with them refusing $, crazy! Everything thing they do requires days of delays to accomplish. I will drive there this once just to pay off card and never use this company again, a big waste of time.