Pet Supermarket

We decided to purchase a bunny from them. We had a female and we’re getting a companion for her. Our first mistake was a pet store. Originally they told us this rabbit was a female. After purchase we soon found out within a few days it was most definitely not. We were told about the 15 day policy on pets and we were still in the 72 hour mark. We called the store to ask about the policy and be sure. We were greeted on the phone by an extremely rude lady who knew nothing about what she was talking about. She continued to put us on hold every minute or so to ask someone else because she didn’t know but refused to transfer us to the manager claiming she was a manager. We asked for the other one she was talking to and basically refused. She tried to hang up multiple times before we were told to call corporate. After being on hold with them for about 20 minutes a nice man answered. He informed us the store was in the wrong and that the 15 day policy was for all returns of Pets. They said if they had to take it to the vet they would refund and we’d be offered to repurchase. Which is the opposite of what the store said. We had difficulty getting this rabbit to eat and having more than one rabbit before it was extremely odd as the lady in the store argued on the phone with me about it not being weird. We went to the store and returned the rabbit where the store manager had a horrible attitude about the whole thing. She told us corporate made and exception for us which in fact was not what the man said to us. That they still don’t this. I’m almost positive they only said that to not appear dumb about not knowing their own policies. I would hope no one would purchase an animal here. The rabbit was about half the size it should have been for its age and extremely unsocialized.

Nice store, great selection of food items, well organized and the staff is very helpful. I drive out of my way to visit this store. Two examples, the Manager tried to locate where I could find something they did not carry and during the same visit, opened up an item to allow me to verify that the item was exactly what I was looking for. Great customer service!

I went there to see the Hope Rescue for small dogs, this group had some of their animals there for adoption. Very open and sharing individuals these foster parents are. My dog wasn't there, but I'm sure he will be there in time. The store was very clean, well stocked, orderly and staff were very accommodating. Overall, I was impressed.

Great experience taking my dog in to give him a bath. Sweet staff, very clean bathing area. Even my Charlie enjoyed it

The atmosphere is nice, and the stock has always been appropriate when I’ve been in. It’s easy to find what you’re looking for. I do feel as if they need more associates on the floor, and away from the registers to interact with customers. Their prices are also steeper than similar stores in town.