Map
Detailed Information
- Place Types Hospital
- Address 3111 N University Dr Suite 115, Coral Springs, FL 33065, USA
- Coordinate 26.2690012,-80.2493823
- Website http://www.palmsmri.com/
- Rating 3.3
- Compound Code 7Q92+J6 Coral Springs, FL, USA
Openning hours
- Monday 8:00 AM – 6:30 PM
- Tuesday 8:00 AM – 6:30 PM
- Wednesday 8:00 AM – 6:30 PM
- Thursday 8:00 AM – 6:30 PM
- Friday 8:00 AM – 6:30 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
What a beautiful and clean center! The staff was very friendly, but most importantly made my son feel comfortable. He was nervous about getting an MRI done, but they made him feel comfortable, which made the process faster. I also appreciate when medical places like this center, are upfront about any copay/deductible. No one likes getting diagnostic exams, but I fee that they deserved a good review because of their treatment towards my son.
Friendliness or rudeness depends on the staff, some are good, others are lousy. However, I dont like filling out THE SAME forms everytime I go. I must have gone 6+ times, they should keep a file history, or change the current system. It's usually 40+ mins late on appointment time wise...probably mostly due to filling out The SAME forms! Walk in should be allowed if appointment times aren't kept imo. There is no point in appointment if it's almost always 40+ mins late. Perhaps make less appointments?
Very dissatisfied with my experience today. They insisted that i had a copay and I sat for over an hour calling Aetna and other Diagnostic facilities that there was no copay since they admitted to being AETNA providers. Representatives rudely said: “We’ll Sir, we are not AkUMIN”. I left the facility and spent another hour on the phone with my doctor’s Office and AETNA. I had to have AETNA call them to tell them that there was no co-pay. I had to trek back there again at 4:30pm to have the X-Ray done.nI am angry because they cost me my entire day today while I prepare all my pre-op requirements for surgery.
Unprofessional scammers in my opinion. They accept assignment and get paid by insurance companies in addition to copays but then, without warning, charge you additional fees threatening to ruin your credit by sending it to collections if you contest the illegitimate charges. There are better, reputable imaging places that treat people the right way such as Akumin not too far away. Doctor offices often see people on an ongoing basis. This place only sees people when they’re sent to a stand alone imaging center so they don’t feel the risk of losing a patient / customer when they pull their “shtick.” Wouldn’t recommend this place to anyone.
Staff is friendly and professional. But billing is doing some shady things. They charged for service calling it co-pay. Explanation of benefits states that I do not owe anything and they paid the provider what I also paid them. Called them and they mentioned they need to get the explanation of benefits and it can take 30-45 days and then they can refund me. Called the insurance since it has been over a month and they found it odd because they could always call to determine how much I owed before service was completed. I am in the meantime holding the debt and paying interest on it. I have never experienced anything like this from any other provider ever. So beware and be attentive you will pay and need to check in with them 1-2 months later to get a refund otherwise there is no guarantee and they might end up keeping both payments.nnAdditional edit. Lowered from 2 stars to 1. Learned that the explanation of benefits they did not received was sent to them 3 weeks ago and I could always have provided the explanation of benefits in person or they could have called at any time to receive the information that I did not owe anything. It just seems very disorganized and dishonest to experience this.
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