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Florida Credit Union

2803 SW 42nd St Suite 10, Gainesville, FL 32608, USA

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Detailed Information

Place Types Bank
Address 2803 SW 42nd St Suite 10, Gainesville, FL 32608, USA
Coordinate 29.6274235,-82.3858077
Website https://www.flcu.org/About/Information/Branches-ATMs/Butler-Pla
Rating 3.5
Compound Code JJG7+XM Gainesville, FL, USA

Openning hours

Monday 9:00 AM – 8:00 PM
Tuesday 9:00 AM – 8:00 PM
Wednesday 9:00 AM – 8:00 PM
Thursday 9:00 AM – 8:00 PM
Friday 9:00 AM – 8:00 PM
Saturday 9:00 AM – 5:00 PM
Sunday Closed

Photos

Reviews

Laura Junio (02/28/2021)

They are a great way to build your credit. If your credit is bad, you will start with a savings account for six months and then you can open a checking account. After six month you can take out a $1000 loan paying around $70 a month. You can use mobile app, online and do many things with your account and they are there to help you.

Chris DaRoza (04/06/2021)

Nice people and quick service, even on the lunch rush. Good job fokes.

Jessica Mallory (01/28/2021)

Absolute worst customer service I have ever dealt with from a business. Stephanie O. has been extremely rude, and impossible to work with. You go in to pay a payment and you leave feeling harassed. And didn’t get to make said payment! Not to mention you can’t ever reach her (or anyone else for that matter) by phone or email. Financing through you was my worst decision.

Andrew Daoust (05/21/2020)

I am a Military Member and had dealt with over a dozen banks in the past 8 years. Florida Credit Union is one of the worst. I prompted for help with an existing account and was never able to get a hold of anyone for one week. I attempted to leave a call back and never received one. I called one loan department and they put me on hold. I called another and explained my situation and she cut me off and asked for my account number. The rep was rude and when I asked for a confirmation email she seemed bothered. So with the 2 people I spoke with today I have learned one thing, Florida Credit Union has reps that don’t care for customers and are the rudest of all reps that I have dealt with and provided little to no help. I would strongly advise to go with another bank that has high ratings in customer satisfaction.

Wendy Free (05/15/2020)

UPDATE: changed my initial 1 star review to 4 - received a call from Keirra in marketing today who, in response to my earlier review, personally helped me get access to my accounts, which I really appreciated. Keirra was outstanding! Fingers crossed it's smoother sailing from here on out with the updated e-banking platform -nFor four days, I haven't been able to access my account. I called on Monday and was told to wait until the next day due to a system change. The online banking site is still not working and phone lines are overwhelmed. I just waited for 10 minutes in a chat window with no response. Finally got through on the phone - recorded message let me know I was #75 in the queue. Guess I'm not the only one having problems. This is the worst customer service experience I've had in a long time. Pretty bad that there's no way to access my account! Feeling like I made a serious mistake in choosing this institution.

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