BBVA Bank

This is probably the worst branch of BBVA in Gainesville. Representative was unhelpful and made it her apathy to my banking situation known. I have been a loyal customer with BBVA since 2012 and I really don't appreciate being treated like my business isn't valued. I'm not one of those customers who's financially irresponsible, bouncing checks and racking up overdraft fees. I keep my account in excellent standing. All I wanted was a simple answer to my question about why my debit card was not working and why they noted it as stolen when I never reported it as such. Apparently some glitch in system reported my card stolen after I disabled it briefly when I thought I misplaced it. It made no sense to me that they did this. To make matters worse, she actually stated that I needed a new card needed to be ordered and would be charged a replacement fee. Seriously? My card is sitting in my wallet safe and available for use. Why do I need to cancel and pay for a new one? If you believed my card to be stolen, why didn't you just cancel it already and send me a new one free? Ridiculous. I then wanted to ask her about mobile deposits and she told me she couldn't answer any questions regarding it since she doesn't work with that side of things. Really? You're a branch teller, how do you not know how to simply look at my account and see if a mobile deposit was successfully posted? Long story short, I called the SW 34 St branch and not only was that representative professional and helpful, she actually resolved my issues in a matter of minutes. Don't waste your time at the Oaks BBVA compass, go to SW 34th St.

Convenient location with plenty of drive through. I've only made deposits at the drive up but the drive through tellers are very friendly.

Very clean and not too busy. I was not greeted tho. People on platform side didnt even look up.

Slow slow slow.