TD Bank

Super ridiculously slow service. Doesn’t make any sense. I really try to minimize my time here by NOT coming here. Unfortunately due to cv19 some services are limited and you have to do everything through the drive up. But you would think they would up their game here and provide faster service. Totally not the case. If you want to burn gas and time, this is your spot.

I have been banking with TD Bank since they switched from Mercantile Bank so for at least 15yrs and the service at the local bank's and the customer service is terrible I'm going to be looking for a new bank this week

Drive through takes 30min to get infront of operator, and 30 min fornthenperson to answer you

worst location ive been to. waited 2 hours for help. waled into a not busy bank and then walked up to tell them i needed a new card and they told me to sit and we will have your card waiting for you. i waited and waited and waited till they had 5 people helping cuz the line was about to be out the door and then a women takes a girl in front of me taking like 20 min. i ask her how much longer and her answer was ill get to you when i can. i finally go back and she closes my other card that had nothing to with the reason i went in for. wont go back to this location ever again

Amazing staff and customer service! Today, I unfortunately discovered my debit card information was stolen, and someone was trying to use my information to make purchases in another country! I contacted TD bank through the app and spoke with a representative who was extremely nice, funny, and helpful. In a very scary situation, the representative managed to calm me down, make me laugh, and assure me that the issue would be resolved by the end of the day. Ultimately, she froze my account and canceled the card and recommended I visit my local TD bank branch before they closed. It was approximately 5:30 pm when I arrived, and I started to get nervous again when I saw 4 people ahead of me and expected a long wait because there were only two tellers at the front, but within 5 minutes, it was my turn and I explained my situation. The woman at the front desk, I didn’t catch her name, but as I explained my situation to her, she was very helpful and understanding, and she made me feel better by explaining the same thing had happened to her not too long ago, and offered tips on how to avoid this happening again in the future. Within minutes, she directed me to a Financial Services Representative named “Sarah” who was very knowledgeable about the situation and extremely likable and helpful! She asked me a few questions, and got me a new card and PIN number much faster than I expected! She even gave me her card to follow up with her directly just in case I have any similar issues in the future. I’m so happy I chose to open my checking account with TD Bank and I’m thankful for the friendly and fast services the team on NW 43rd street have to offer!