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Home United States Virginia O'Charley’s Restaurant & Bar

O'Charley’s Restaurant & Bar

9990 Brook Rd, Glen Allen, VA 23059, USA
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Detailed Information
Openning hours
  • Monday 11:00 AM – 9:00 PM
  • Tuesday 11:00 AM – 9:00 PM
  • Wednesday 11:00 AM – 9:00 PM
  • Thursday 11:00 AM – 9:00 PM
  • Friday 11:00 AM – 9:00 PM
  • Saturday 11:00 AM – 9:00 PM
  • Sunday 11:00 AM – 9:00 PM
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Reviews
Christa Haley (04/11/2021)
Absolutely horrible management at this location. When we entered we were not greeted, the host had his mask under his nose and didn’t speak until we asked for a table. He asked if we would sit at the bar, we declined, (I am 9 months pregnant) and waited for a table. My husband and I went in for lunch, I asked for the half salad lunch menu option. The waitress said this didn’t exist, and when I showed her the menu on my phone she said I must have the wrong location. I showed her I had their location selected. The manager came over and said this was never a thing, she didn’t know about the website and it was only for to-go (this is stated no where on the online menu). Since many are only using online menus due to COVID, I feel the online menu for that location should be honored. I have gone to this location for this exact thing at LEAST 4 times. She said it was impossible and there is no option to ring it in that way. Regardless, the manager doubled down and we left. It’s literally a $2 difference, and the manager would rather lose a customer (forever), have them share their experience, and her waitress lose her table than honor the menu. That is poor management, leadership and business practice.
Kylie Surles (04/10/2021)
The prices were good, you get a good amount of food as well. The service was great and the food was fresh! I highly recommend going!
Peter Slade (02/11/2021)
I went there with my wife and daughter for lunch and the server Chris was attentive and very polite. The food was fresh and came out in a timely manner. My wife even loved her margarita! Def going back it was a great experience
Betty Samford (04/03/2021)
The food is very good, served hot and the wait time was not long. It is a very clean restaurant and service was very good.
Jay Siddons (03/31/2021)
Very good meal. Shannon was very attentive server. Well done
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