Banfield Pet Hospital

I really enjoy this vet clinic and location. I have brought my pup here since I got her. Very easy to get an appointment. We signed up with the plan for 1st year puppies that covers the vaccines and spay which I think is a good deal.

This review is specifically regarding our experience with Dr. Lam and Dr. Smith. We've been going to Banfield for over 6 years with all three of our dogs. Up until yesterday, we've only seen Dr. Smith and she is the only reason we've stayed with Banfield - at every appointment we've had, she takes care of our dogs like her own, is realistic with treatments (does NOT try to 'sell' you on anything), and is always available to answer follow up questions as they come. For our most recent appointment, unfortunately (or fortunately because we loved Dr. Lam), Dr. Smith was unavailable and we had an urgent concern so we were seen by Dr. Lam. Dr. Lam answered all our questions, was considerate of our personal concerns, and treated our dog like her own. Dr. Lam really listened to all our concerns and took so much time after the examination to explain the treatment plan. I am just so relieved that we have not only one but two doctors that we can trust with our fur babies.

I signed up for their wellness plan and this place is so great and super welcoming to new customers. I LOVE this place

Usually I don’t write reviews but since I had my 3rd and the most terrible experience I felt like I have to say something. 6 months ago I took my dog there for nail trimming, they told me they were not able to cut it so they offered to give him tradozone, after giving him tradozone I took him back there and they were still not able to cut his nails. They higher the dose and wanted me to come back. However, they still weren’t able to cut his nails with a higher dose of tradozone. Last week I called to make an appointment and on the phone I specifically told them that probably he needs anesthesia for them to be able to cut his nails, cuz calming down medicine basically is not working on my dog. He told me to bring him there at 8 am, we get there exactly at 8 am and the doctor told me that they will try sedation, I said he needs to be fully asleep based on to do anything with his paws. She said he will be almost fully asleep so it should be fine and the total cost would be 250$. They called me at 5 pm saying that they were not able to cut his nails at all cuz sedation didn’t work on him and next time it would be ideal to do anesthesia (which that’s what I asked for when I was making an appointment) and the total cost was still 250$ even tho I didn’t get the service that I went for. So, not just they tried to charge me 250$ they also kept my anxious dog there from 8 am until 5 pm in a cage at the back side! I tried to talk with them saying that it’s not fair at all, after talking with them and the manager they decided to charge me only for the doctor visit which was 86$. It was such a horrible experience, especially for my baby boy. Never ever going back there again! Never!!!!

Very kind and patient technicians who genuinely care about animals. They answered all of my questions and listened attentively as I explained what is going on with my dog. It was also explained to me what is included in my pet insurance account and gave me an estimate without my having to ask. Top notch service!