NAPA Auto Parts - Dyna Parts LLC

The store when it opened very productive very nice to go into and And get assistance with parts twice I've been there lately there's a guy in there that doesn't seem to even want to sell you anything

Use to always prefer Napa as my one place to trust buying parts for whatever my car needs, seems some parts were direct from the Manufacturer. not anymore! A year ago I bought the air filter for a car and it was in sale thinking I was getting a smashing deal, I bought it, opened it to find the cheap $10 one you can snag at Walmart. But seeing how I paid less than what Walmart sold it for, i’d let it slide.nWell maybe that was a warning, and I chose to ignore it.nI bought a battery on July 27th 2020 for a car, I bought it knowing it was more expensive than competitors in town, but I liked the warranty attached (24 months) Well 6 months later the battery is shot, and they want original sales receipt before they will warranty the battery. forget I can see the charge on my bank statement, It's the only thing I bought from Napa in the past year (or longer), and forget the manufacture date on the battery is from April of 2020, and forget the top of battery being marked when it was purchased. And to add insult to injury I can't even log into my online account to see if it shows on there. Done everything I can think of to reset the password but the account is now locked, the icing on the cake with that is I regularly get NAPA’s weekly ads but have yet to get the email to reset my password.nWhen you consider that every one of NAPA’s competitors will record your info and if you have any issues in the warranty period you just need to show up with the battery and tell them your name.nI have called customer service twice now and have not heard a single word back.nSo jumpstarting a car every day isn't my idea of fun, with that in mind, Today I made two pledges.n1. I made a monetary pledge to another business for a car battery I need.n2. I pledge to NEVER buy or recommend NAPA AUTO PARTS for auto needs especially anything with a warranty.nnAll this just has a very negative tone so I suppose I'll add a positive to all of this:nI'm positive NAPA must be going out of business with how much of a pain it is to even get a response on my warranty issue.nEven a response of “no” is better than not responding at all.nAnd I have a working battery for my car finally.

Little slow service. When helped they took care of me quickly.

This particular napa, in my opinion was a joke. I got a job their and I didn't understand why they didn't have the front of the store stocked with the supplies they had a overflow of in the back room, I felt the employees were Very rude and Were not expected to go the extra mile like at other part stores. I feel this store had so much potential, just didn't have the boss, nor the crew to achieve that goal.

Always helpful with knowledgeable people. My go-to for auto parts or help.