Shoe Dept. Encore

Being in this store a couple of days ago, first impression very hard to find something because the wide selection of they have is wow to me. I found some shoes for my husband and I wasn't sure if they were good ones to wear during this time of the year, so I looked around asked an employee with Khakis if the shoes were any good, he told me that they would be perfect for my husband, perfect, then I needed some boots and I was having trouble finding some so I asked the employee around if what she recommend and she gave me quite a selection to use, then she helped me find the cutest boots ever I absolutely loved it!! When it was time to purchase my items she told me that a young man would help out me by the front, he was very nice and friendly, I also asked him about the shoes for my husband and he told me that if it were him given the shoes he would absolutely adore them. He made my day! The three employees that night were friendly and respectful, would recommend buying shoes here one hundred percent!!

Freddie, was excellent with helping me to choose the perfect shoe for exercise. He was kind and showed all kinds of options. I appreciated and will come back when I need new shoes again. He was awesome. I appreciate good help like that!

I had to do a return on my online order and at first I had to wait a while to be helped. There were only 2 employees in the store. I was told that only the manager is allowed to do returns and he was busy helping another customer.nFreddie, the current manager had really good communication skills. He was very helpful in walking me through the entire process, step by step. He knew what he was doing and in the end I had a pleasant experience shopping here yesterday. You can tell Freddie is passionate about going above and beyond to provide a very satisfactory service to the customers. He is kind, friendly and very professional. Give this man a raise! Thank you FREDDIE! Keep up the good work ud83dudc4c

**Update, the manager, Freddy handled the situation professionally and in a timely matter! Thank you for correcting this problem!nnI’m not one to leave a bad review! I’ve been in retail and customer service for over 10 years, so I completely understand policies and such, and realize the customer is actually not always right, but this time I believe I am!nI’ve had okay experiences here in the past, and have bought my family, and myself shoes here multiple times. This Christmas time, I bought my son converse that he’d been asking for all year. He opened them Christmas Eve, was super excited wore them around for maybe 10 mins, before realizing they were not only TWO RIGHT shoes, but two completely different sizes! Unwearable...it hasn’t been long, still have my receipt, went to try to get at least the other correct shoe, and was told the other shoe wasn’t around, and I could not get my money back because they’ve been ‘worn’!nShocked. Literally shocked. On the receipt there’s literally a place to initial that the sales person is supposed to check the mates. The kid who sold them to me opened the box, as if he was checking but obviously did not. I guess it’s on me to always double check. I work in the mall as well, and was going back to work, so didn’t think twice about it.nStill waiting to hear back. Customer service told me my problem would be corrected. I will update once it has!nIf buying shoes from here take it upon yourself to check to make sure you have a right and left shoe, as well as the correct size!

So I’ve seen some reviews saying that the store here is dirty and the workers are lazy, when that couldn’t be farther from the truth! This store is very well organized and practically spotless even though it gets so much foot traffic. The workers do their best to serve and helped me find my perfect shoe. I tend to run wide and they helped me find an excellent pair that I can wear to interviews. Their manager took care to answer my questions and was very nice to me as I purchased them. Definitely give them a try when it comes to affordable and durable shoes.