Air Academy Federal Credit Union

The year is 2021, but Air Academy is living in 2001. Their online systems are antiquated, dysfunctional, and have only resulted in billing issues on our auto loan. In the 7 months we've had an auto loan through Air Academy - we've been double-charged twice via automatic payments. Customer service has also been overwhelmingly poor. Just another garbage financial institution.

This is a review for all of Air Academy, but I worked with Highlands Ranch the most. They are very responsive to your needs, however, I wouldn't do banking with them if I had the option.nnI was forced to have an account as I got a vehicle loan from a dealership through Air Academy. I was forced to have the loan account and a separate account (not sure why, I never asked for it).nnBe aware if you've set up automatic payments transfers from other institutions for your loan, pay off your loan and your loan account gets closed... they will continue to process loan payments unless you go back into the online system and cancel the loan. This is extremely frustrating and not clear when closing out a loan. As a result, the transfer was coming from an old account that had no money in it (I took money out because I paid off the loan!)... the transfers continued to happen and I had overdraft fees. Not transparent that setting up transfers in this way to pay off the loan would continue to process even if you've finished the loan.

Tried to call the local branch, using the local number, during business hours, and was sent into the BS voice response system. Waited over an hour and no response. Terrible customer service.

Excellent credit union. Staff is more than helpful. Carl the manager is the most pleasant man to work with. Always upbeat and extremely friendly!!!nWhatever my need is, they are there to accommodate. Can't say enough great things about banking at this credit union!!!!

Had a really good experience opening a checking account at this location today. Trevor was very friendly and helpful with explaining the interest. They give over 2% interest, which is rare these days so I would definitely recommend AAFCU!