Aurora Health Center

0- STARS. MUST READ!nReceptionist was beyond rude, (Genie). The moment she saw my son and I she scolded us for being on the wrong side of the waiting room without checking in.nIt was an 8am appt. I told her we had checked in already. ( I have pre-checked in online and answered all the covid checklists and a phone call the day before with a verbal questionnaire )nShe stated she needed to double check my insurance which my son had recently seen the doctor with in 4 weeks and everything was current. She then removed all of our correct insurance information then told me it was processed incorrectly. She proceeded to tell me I had a different insurance which was not mine and only had partial coverage. Then After to told me I had a $100 copay which was not true. I honestly felt she did everything in her power for us not to be seen, by her rude demeanor towards us and her actions.nWhen I checked with my insurance company they confirmed all my pervious insurance was correct, that she then removed not to mention there was no copay. There was also no such thing as a $100 copay in any of the insurance policy’s for, being a regular max copay would be $50.00 at the max - if need be.nnForgot to mention that this was a regular child wellness check up. Under state law and mandate ALL children’s wellness health check ups are 100% covered by all insurances.nShe then made us wait over 40 mins just to tell us i wouldn’t be seen without the $100 copay- time of service agreement. I told her she was making a mistake and there was nothing she needed to change.nWe then left very upset for trying to be billed for something that she knew she was doing wrong.nnI later called the supervisor never to try to clear things up and never received a phone call back.nReceptionist and billing staffing are the worst people in this facility.

The doctors and staff there treat you like family, I feel safe and have gone here my whole life

I just saw Dr. Christopher Cook today and he was amazing! I don't switch doctors so I was a bit hesitant walking in but from intake to meeting with Dr. Cook he really got to know my medical concerns and me as a person! I wish I would have found him a long time ago.

This is one of 150 or so clinic locations, where Aurora Health Care doctors and professional staff combine state-of-the-art medical technologies with caring treatment. They offer care to children and adults of all ages. Specialty care includes obstetrics and gynecology, family medicine, internal medicine, orthopedics and general surgery, diagnostic testing and imaging, and lab work. There is a dispensing pharmacy with remote access to a pharmacist by phone. Good welcoming environment.

Very caring and wonderful staff. I'm lucky to have them.