Queen City Running West

I must say I have shopped at both stores and have nothing but rave reviews for them both. My first experience was approximately 2 or so years ago at the West Chester location. My previous New Balance shoes has a new design change that weren’t going to work. I felt defeated because those shoes helped save my lower back from standing and running around on my feet for 13 hours/day at work. The gentleman who cared for me took his time and suggested several shoes that might work. His first recommendation was the Brooks Glycerin. I tried them on and didn’t want to take them off. I looked no further. He was very nice and helpful. I have been purchasing the Glycerin shoes since then.nnFast forward to now. The Glycerin 18 design change completely ruined the shoe for me. I stopped into the store on Cheviot and was immediately greeted by Donna. I told her about my dilemma and she suggested several shoes for me. She even helped me try the shoes on and tied them for me. She listened to all of my concerns with each shoe I tried on. She was very patient and even checked the clearance to see if they had an older Glycerin style. We then discussed trying a men’s 7 since the width of the women’s shoes were my biggest concern. After trying on a handful of shoes I ended up trying on and purchasing the men’s Brooks Ghost 13. I am happy with the fit, design, and comfort. I was on my way to a meeting and asked if they had protein bars or something to tide me over for the meeting. She suggested a homemade protein bar that the wife of either the owner or manager makes. It was DELICIOUS and very filling. It was perfect.nnQueen City Running is top notch. The customer service is phenomenal. I highly recommend trying either store as I have great experiences at both.

They really know their stuff here. Found the perfect shoe for my overpronation and high arches. Sales guy showed me a way to tie my shoes to prevent slipping at the heel. They measure your feet, look at your worn shoes, and ask how much you run or walk. If you walk or run a lot this is the place to go.

Great place, friendly staff, experts in the field of running shoes. Will go back

Not sure how my sons view was taken down. But we were in the store yesterday to get shoes for track. We were stop at the door and asked what we needed my son said Shot put shoes. The older man said we don’t carry them only running shoes. My son then said Discus shoes. The workers said no. I then said where can I get shoes then the worker then said Soccer City. We left in question why would his coach send us there. I was upset seeing I just had a baby two days ago and could barely walk but was sent to a location that didn’t have shoes we needed. With all these questions I had my son call the store. To our surprise the worker on the phone all of the sudden had the shoes we needed but not the size. I thought my son didn’t call the right place so I called again. I was then told the same thing. Then it hit me with the times today you don’t people are like that anymore but I guess they are. My son and myself are both Hispanic I guess that’s why we were not wanted there. I was so upset. To had barely made it to the store with swelling feet and sore.Just give birth two days ago to be rush out of the store. Shame on this worker and establishment.nResponse to Joe:nNo thank you. I took my business to Eastbay. I prefer you keep you extra 10% off , racism and negative.

Great running store. Locally owned, friendly, and expectationally helpful.