The Little Clinic

Had an appointment, appointment time came and was saw, no problem. Did a test, heard back, and then requested a doctor's note for work of the time I was supposed to be off. I've called back for four days (over 14 different times because it's not easy to actually get someone and there's no way to leave a message) being told that each time they'll send it through the portal /that day/. Still haven't gotten it. Most recent time the receptionist, who remembered me calling the day before, said she was going to get the doctor to do it that very moment. That was about an hour ago.nnI've been to other Little Clinics, and I understand when people call off (which is what pushed back my original appointment time in the first place)... But I also know it takes only a few minutes to type up the paperwork because I've watched them do it. This clinic is fine if you need the bare necessities, but that's all you're getting from them.

Very, very disappointed. I made an appointment for 11 AM for a biometric screening five days prior. The Little Clinic nurse took nearly 30 minutes to get to me in line (having been absent from the receptionist desk) only to proceed to tell me my appointment was actually for the pharmacy (she also informed me both the pharmacy AND the Little Clinic could do my biometric screening).nnKeep in mind I've fasted for nearly 14 hours at this point, I work 3 jobs and my last ended at 2 AM earlier that morning so I was tired and getting shaky and frustrated.nnI got in line for the pharmacy only to be informed although I had an appointment for 11:00 AM and I had been present since 10:50 AM the pharmacist could not take me until 1:00 PM (my next job started at 2 PM and is roughly 30-45 minute drive from this Kroger). The pharmacy tech walked me over to the Little Clinic where the nurse proceeded to tell her she could not take me because she was the only one available there (there was only one other patient there and he was getting a flu shot, a 2 minute ordeal). With this information the pharm tech told me she would not recommend I getting my biometric from this nurse (as I was feeling inclined to agree with) since she seemed out of sorts anyway.nnFrustrated, hungry, shaky and nearly emotional I thanked the pharm tech and made my way back to Kroger Springdale's customer service to ask for a manager. I don't know if anything will be done regarding the nurse who decided not to help me out or the pharmacist who disregarded my appointment time but I complained to the manager all the same.nnThis Kroger on Springdale Rd completely disregarded my appointment, chose not to service me in a professional manner and left me severely inconvenienced during my valuable free time. I will not be going back to this pharmacy or the Little Clinic, sadly I will have to make more time for Labcorp. That's what I get for going to a grocery store for medical service.

Was going on a regular basis for meds, then told to get a Primary Care Physician (fair enough) as I didn't yet have one in the area. Was told to return if I couldn't make an appointment before running out of meds. Ran out of meds (my fault), so I figured I could at least return and buy more time.nnWell, because the women here don't understand how their billing system works(more on that later) that didn't work out. They refused to see me because I hadn't yet paid a bill from the last visit that I *hadn't yet received* (got it the in the mail the following day). I attempted to explain to them yet again (this is the second time this happened) that they messed up. They weren't hearing it and said I absolutely had to pay right then.nnI left out of frustration rather than paying as I had gone two days without the meds already (which I also told them) and figured I'd survive. I called customer care to ask them why I was denied and upon being told they had no idea why I was denied (consistent on time payments, nothing past due), I filed a complaint about the experience.nnNow I sit here without said meds going through withdrawal while I wait to see a competent medical professional because I absolutely refuse to return under ANY circumstances.

Took my sick 2 year old here. Dr. Looked at him for less then a minute and told me he was fine. Just a temperature. Didnt prescribe any medicine or anything. I felt ripped off.

Clean professional fast will use again.