U.S. Bank Branch

Amazing staff. They helped refund some overdraft fees when my work forgot to pay me. Love love love!!!

Amazing service! I have used this bank for four years and have only had great experiences. They have awesome starting financial offers for students on credit cards and checking accounts. Steve and the team always knew my name and made banking a hassle-free, pleasant experience!

Had an absolute wonderful experience here today. Rai Hamadnalla was the one who helped me out today and she was very patient and extremely helpful. She provided me with more information than was required of her and gave me wonderful advice as I just signed my first lease to an apartment. That woman deserves a raise!

The person who opened the bank account was totally incompetent. I signed up for the free 150$ if you meet the minimum requirement account. I had met the minimum requirement and had got the 150$. I was told by the agent who opened the account that I would have to pay taxes at the end of the year using 1099 int form. But the bank decided to get the money now. The account had the minimum balance and because they forgot to file w9, the bank took out enough to overdraft the account. This lead ṭo the account being charged with overdraft fee on top of the damage that was done. Next the bank took money from a reserve credit line to cover the damage and made the account not overdraft. Then they sent me a bill for that credit line. And yes the bill had 21% interest added ṭo the amount. These predatory techniques were well noticed and I will report it at every avenue so people think twice before banking with US bank.nnAnd fun fact: I got the w9 in mail 2 days prior to the event and the agent on the phone said that my accounts had no problem and said someone was trying to hustle me to get my social.nnGuess what someone is trying to hustle me.. ITS ALL OF US BANK.

I opened my account 7 months ago and I don't have any problem until previous week. I realized my debit card did not work but I thought it was a problem of the store not my debit card. After 2 days I realized my Apple Pay is suspended and I went to the branch and the staff told me my account had closed 2 days ago and they told me we will send a cheque to your apartment it was Friday and I don't have any other sources of money. Unfortunately except for usual Saturday and Sunday holiday the following Monday was national holiday due to Momrial Day. I have waited until Tuesday and I email the bank manager and respectfully told him my problem. He answered me and told me I will take care of your problem. It's Wednesday now and I still did not receive my cheque and I email them again and the did not answer me. I don't have any money and I have to pay my rent at June 1st but they don't care. Besides I have an exam in the Cincinnati next Saturday. They are not reliable and they cause a lot of trouble for me.