Map
Detailed Information
- Place Types Hospital
- Address 367 E Main St, Waterloo, NY 13165, USA
- Coordinate 42.9044391,-76.8475922
- Website https://www.flhealth.org/locations/seneca-family-health
- Rating 2.5
- Compound Code W532+QX Waterloo, NY, USA
Openning hours
- Monday 8:00 AM – 5:00 PM
- Tuesday 8:00 AM – 5:00 PM
- Wednesday 8:00 AM – 5:00 PM
- Thursday 8:00 AM – 5:00 PM
- Friday 8:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Reviews
The doctor himself was decent, but the office staff is very difficult to work with. Everytime we call they are rude and condescending even when we ask simple questions. This is also the only office I have ever called where the staff will actually shout at patients on the phone.
Extremely unhappy. Even simple requests like a list of current meds and a prescription to a pharmacy have been mixed up and required multiple phone calls to get completed accurately. It has taken up to three days to get a return phone call. I have had to call 7 times in 13 days. The staff are unprofessional and complain they are short staffed or blame the computer. While we love our physician, his move to this practice and our subsequent experience the past two weeks has been nothing short of a nightmare.
My experience with this office and the office staff has been horrible, my father has been given less then 2 months to live,we talked to Dr on 1/29/21,he said he'd put the order in for Hospice asap,it never got done until I went to the office and complained on 2/2/21..At that time the office secretary was very confrontational and rude. As of today,this office still has done nothing to help my father, they refuse to take the blame for anything,only looking to pass the blame on!! My suggestion is to not go with this office or any Drs affiliated with this office if you want your loved ones taken care of!!
The most unorganized group of “medical professionals” I’ve ever encountered. Also the inside is beyond disgusting and dirty.
The staff was friendly and professional, treated me like my health actually mattered
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