Map
Detailed Information
- Place Types Bank
- Address US-20, Waterloo, NY 13165, USA
- Coordinate 42.9024824,-76.8353911
- Website http://www.five-starbank.com/
- Rating 2.6
- Compound Code W527+XR Waterloo, NY, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
The worst bank I've ever dealt with in my life. They have no managers available when needed. There online services are glitchy and customer service trys to re-route you through your own bank if trying to deal with there loan. Very unorganized and not worth the time. If your reading this 5star I never write reviews but good job on this.
Their online system takes forever for anything to process and when it does process it'll be a day right before I get paid then it will overdraft even tho I had them set it up to where I can't overdraft and they will charge you a 40$ overdraft fee for a couple dollars over with no notification that it was over drafted. Im switching banks im not dealing with their slow systems anymore or their ridiculous fees.
I've been with Five star for 19 years now. I've purchased vehicles, replaced my roof and obtained a home equity loan through them. Their service is impeccable! Recently I made a banking error and overdrafted. I contacted the bank, explain and got it reversed. Five star is how banking should be! Thank you!
High service charges on checking accounts and god forbid if you go over a few cents in your account get charged a $40.00 overdraft charge. I have left this bank and went to Generations Bank 100% better and friendly staff
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