Bank of America (with Drive-thru services)

EXTREMELY UNPROFESSIONAL AND HORRIBLE CUSTOMER SERVICE FROM THE “VICE PRESIDENT FINANCIAL CENTER MANAGER JOANN GALLUCCI, (THIS LADY DOESNT EVEN DESERVE A 1 STAR) SHE GREETED ME WITH A SUPER NEGATIVE ATTITUDE AND AFTER I TOLD HER WHY I WAS THERE, WHICH IT WAS FOR A VERY SIMPLE THING, SHE TOOK MY CARD AND SAID SHE WAS GOING TO “CHECK ME IN” TO SEE A RELATIONSHIP MANAGER, SHE THEN WALKS INTO HER OFFICE AND LITERALLY THROWS MY CARD AGGRESSIVELY ON HER DESK FROM A DISTANCE. HER OFFICE IS SEE THROUGH GLASS, SO WHEN I SAW WHAT SHE DID, I CALLED HER OUT AND ASKED HER WHY SHE DID THAT AND ASKED FOR MY CARD BACK. WITHOUT ANY APOLOGY SHE RETURNS THE CARD TO ME AND WALKS AWAY.nI’VE BEEN WITH BANK OF AMERICA FOR OVER 15 YEARS AND NEVER HAVE I BEEN TREATED THIS WAY OR SEEN ANYTHING LIKE IT.nTHIS LADY SHOULD NOT BE THE VICE PRESIDENT BECAUSE SHE CLEARLY DOES NOT LEAD BY EXAMPLE. SHE PROFILED ME FROM THE BEGINNING AND THAT IS A VERY NEGATIVE THING TO DO. I WORK AND MANAGE CUSTOMER SERVICE FOR PAST 15 YEARS AND NEVER WOULD I ALLOW MYSELF OR ANY EMPLOYEE TREAT A CLIENT LIKE THIS.nTHE GENTLEMAN THAT HELPED ME OUT AFTERWARDS, WILLIAM RELYEA, WAS EXTREMELY HELPFUL AND PROFESSIONAL AND HELPED ME WITH MY QUESTIONS IN LESS THAN 10 MINUTES. THEY SHOULD GIVE HIM HER POSITION AND SEND HER BACK TO CUSTOMER SERVICE TRAINING.

These people are so slow. They take their sweet time and socialize with each other while customers are waiting for them. I was in here for an hour to get a cashiers check. It should not take one hour. It’s ridiculous!

Always busy and understaffed but when you finally get your turn the reps are friendly and helpful.

Pretty friendly folks. Chase B. was extremely helpful and showed he has a heart. Best experience I have ever had at a BOA branch. They have a drive up ATM and four machines inside.

This bank legitimately has more problems than a math textbook. Everything they try to do fo my account fails, they don’t know what they’re doing so they “accidentally” end up lying to you on a regular basis.... it’s a mess. I closed out my account and I am NEVER dealing with them again.