Sterling National Bank

These new hours are the worse. I can never catch the bank open. Moving to Chase. They still have 9-5 hours.

Always wait over an hour on the drive up. Worst hours ever

I am so angry and annoyed right now it’s unbelievable. Once again, your bank has changed their hours of operation. These hours are awful and very inconvenient for most people who work 9-5pm. As I pulled up to the teller window I am told, “Sorry, we’re closed.” (As the screen descends in my face). To top it off when I try to call corporate to complain I am on the phone for over a half an hour (who knows probably longer, but I became annoyed and hung up.). I’m going to look for another bank that caters to customers and their needs. I would have gave 0 stars if I could. If you work a 9-5 then this is not the bank for you.

I tried to get through to a banker to give them business. Pressed 5 to wait for someone and it sent me back to main message. Left 2 VMs no one returned my call.

NEVER can you go to this bank & be done with your business. Before the Covid-19 it was horrible & since.. OOOH BROTHER!! The drive thru is the worst of all banks.