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  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours
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Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Upstate University Hospital
Reviews
Carol Hill (03/27/2021)
Tonight I was asked to come to the hospital for what possibly could be the very last time my brother or I will ever see our mother. While the medical care here has been good, the treatment my family received tonight by their patient services staff was despicable at best! Having people roll their eyes at you and treat you as if you are a burden while you are trying to process your personal trauma is nothing I thought I’d ever have to deal with.nn30 years in this industry with 23 of those years as a nurse and I’ve never seen anything so hurtful and vial from a hospital’s customer service staff. Shame on you! Your action simply devastated our family and I fully intend to bring up a formal complaint! I would also advise a bit of customer service 101 retraining for a few of your patient service staff ( two in particular I will be bringing to the attention of the hospital’s administration.nnTonight soured what was otherwise a great experience for us. I’m in shock and saddened that the actions of two people completely tainted our moments with our mother.
Jmrobinson87 (12/23/2020)
Went in the ER after an accident. Was given oxygen mask and a meal with plenty to drink. Wasn't hard to relax and had enough space where I wasn't feeling anxious to leave. Good efficient and responsible.
Charl Chapman (04/09/2021)
My so is a patient there currently. I need to make a formal complaint against a case manager there. How do I go about this? Does anyone know?
Grace R (10/17/2020)
Dropped my husband off due to possible mini stroke, after 5 hours of waiting in the emergency room waiting area without being seen, I picked him back up. My insurance carrier better not receive a bill and I will NEVER bring business there again. What a sham emergency room.
Stjepan Dusper (11/12/2020)
This is by far the best hospital in CNY. Compassionate expertise and cutting-edge technology are the backbone of this stellar organization.
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