Inn At Great Neck

Very long wait to check in. Only one staff person working at certain times therefore no one answers the phone. There was no valet parking and since it was only one staff member it took 20 minutes for the garage door to open. The garage is really a dungeon/ storage facility with no clear marking to park. The room was nice however the television didn’t work. There was no engineer on duty so it was never fixed. The restaurant was nice however the food took extremely long. We were there for three hours and finally just left after waiting 35 minutes for the dessert. My Valentine’s Day was ruined by this hotel and to top it off they charged the credit card over$500. Currently trying to dispute this charge. This hotel is a rip off. Don’t give them your credit card information or they will treat it like their personal piggy bank. Never again

We had a very nice stay for the price! We came to stay the night before a surgery. The staffs were so considerate and made sure the room had everything we had requested (even lowering the bed) and made our stay so comfortable. We loved our stay so much, we ended up extending for 2nd night. Would definitely stay here again!

Very nice stay! Clean and very friendly staff, Michael, who checked us in. Very affordable and good quality food delivered from their restaurant to our room! Would definitely stay here again!

Yesterday was the first time we went to this good restaurant. But It is absolutely not the last. We had great time with the good service, with the great dishes and wine and with the modest cost. We will no doubt visit there in a short time.

My husband planned a romantic Valentine’s Day overnight stay which was supposed to include in-room dinner, rose petals turn down, free parking, champagne, chocolate covered strawberries. Firstly, the room was nice however had hair all over the bathroom and linens. Secondly we placed our order for dinner to be delivered to our room at approximately 8 PM. We chose to have the surf and turf. At approximately 9:30PM we received a call stating that they ran out of surf and turf. Why offer a prefixed menu and not adequately plan to have enough food.? My husband and I was forced to order uber eats instead on Valentine’s Day. How unacceptable. When our delivery order arrived we realized we didn’t have utensils so we called downstairs for utensils and had to wait 30 minutes to receive our utensils. Just as an FYI we end up having dinner at almost 11PM due to this matter. Lastly, when we requested ice we were told we had to get it ourselves. When checking out we expressed our concerns and the manager was busy on a “conference call” and couldn’t meet with us until after 40 minutes. Finally, they offered some funds to compensate for the inconvenience which I was still not happy with. Keep in mind we ended up paying way more for dinner due to the overall inconvenience caused by this hotel. We would of never came to this hotel had we known the service was so terrible. I do not recommend this hotel to anyone. Also the parking garage requires some up keep very poorly maintained.