Capital One Bank

DO NOT BANK HERE, WORST CUSTOMER SERVICE. RUDE AND NASTY EMPLOYEES WORKING HERE NOW. BANK WAS COMPLETELY EMPTY WHEN I WALKED IN. NO OTHER CUSTOMERS INSIDE. ONLY FOUR EMPLOYEES SITTING AROUND CHATTING. I ASKED FOR ACCESS TO MY SAFETY DEPOSIT BOX AND I WAS TOLD THAT I NEEDED AN APPOINTMENT. I EXPLAINED THAT I DIDN'T KNOW ABOUT THIS NEW RULE AND THAT I JUST DROVE ALL THE WAY IN FROM MANHATTAN TO GET SOMETHING QUICKLY. I WAS TOLD I COULD NOT ENTER TODAY AND THAT I NEEDED TO MAKE AN APPOINTMENT IN ADVANCE. NO OTHER BANKS HAVE THESE RULES EVEN DURING COVID. EMPLOYEES REFUSED TO HELP AND JUST WANT TO STAND AROUND AND TALK. ID BE UNDERSTANDING IF THE BANK WAS BUSY BUT THIS WASN'T THE CASE. IVE BEEN BANKING AT THIS LOCATION FOR 15 YEARS PLUS AND THE LEVEL OF SERVICE HERE HAS GONE DOWN THE DRAIN SINCE ALL THE OLD EMPLOYEES AND MANAGERS HAVE BEEN REPLACED. DO NOT BANK HERE SAVE YOURSELF THE AGGRAVATION. AGAIN THE BANK WAS EMPTY THE VAULT WAS COMPLETELY EMPTY WITH THE LIGHTS WERE OFF AND SOMEONE COULD HAVE EASILY LET ME IN FOR 2 MINUTES.

WORST customer service ever! All the branches are closing. When I need to speak to someone I get transferred 15 times and sit on hold for almost an hour for the smallest tasks. After 15 years of banking here, I am done with this bank.

I would give minus 5 stars if they provided the choice. My daughter has been waiting 4 months for capital one to investigate a fraudulent check. Andrew Sherry from capital one wrote in an email that the 90 days allowed for investigation would be up on 1/11/2020. He has not responded to emails since 1/3/2020.

Excellent staff. Wonderful manager, Daniel Perez, excellent Assistant Angel. Always greet customers with a hello and warm handshake. Coffee is offered. Very warm, friendly, caring personnel. It feels like a home in which you are welcomed.

What is Good about this location its open on Sunday, but the bad thing about this location the employees looks miserable & cold. POOR CUSTOMER SERVICE!!! Dammm at least pretend to like your job!!! Lol